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OpenTable Debuts AI-Powered Concierge for Diners | PYMNTS.com

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Restaurant booking company OpenTable has introduced a new artificial intelligence (AI) assistant to make it easier for diners to get answers to common questions and help restaurants convert queries into bookings.

Called Concierge, this feature gives diners information about restaurants, such as suggesting what to order and guidance for dietary restrictions. The AI assistant is embedded in OpenTable’s mobile app and website; it is free for the public to use. 

“Concierge solves a real need for restaurants and diners,” Sagar Mehta, chief technology officer at OpenTable, told PYMNTS. “We feel strongly AI can uplevel many aspects of the dining experience for both our audiences, including making it effortless to discover and book the right table and alleviating restaurant friction.”

According to OpenTable, 54% of Americans research a restaurant before booking, and spend an average of 21 minutes doing so. Also, 27% of Americans abandon reservations because it was “too difficult” to find online the information they wanted about the restaurant.

When diners contact restaurants, 46% want to know opening hours, 39% want menu information and 22% want to know the address.

Answering these usually recurring questions through Concierge on OpenTable frees up time for both diners and restaurants, Mehta said. Concierge is typically able to answer 80% of user questions.

According to a February PYMNTS Intelligence report, digital ordering and payment processes are crucial for businesses to remain competitive.

See more: How People Pay: Consumer Preference for Connected Technology

How Concierge works

When diners search for a restaurant on OpenTable, a purple bar with the words “Ask a question” appears at the bottom. Clicking it brings up a pop-up page where diners can ask their questions, such as “Is this restaurant kid-friendly?” Concierge will then answer the query.

In the future, Concierge will also be able to make bookings for diners.

Concierge draws on OpenTable’s internal data, including menus, verified diner reviews and descriptions from over 60,000 restaurants. It also incorporates AI capabilities through integrations with Perplexity and OpenAI application programming interfaces, such as for the enhanced search and chatbot capabilities.

Asked how Concierge can keep up-to-date with restaurant information and reviews, Mehta said: “One of the great things about working with restaurants early is we can get feedback and think through data sources, and ensure they provide up-to-date information.”

“What will happen over time is we, as an industry, will figure out how to validate sources of information so it gets better and better,” Mehta added. “As with any AI tool, Concierge is only as good as the information that’s fed into it.”

Mehta noted that OpenTable had collaborated with OpenAI in other ways, such as being a research partner to test OpenAI’s web-browsing AI agent, “Operator,” as part of the research preview. Here, the use case was to make one-time or recurring restaurant recommendations.

The CTO said OpenTable has a similar integration with Microsoft’s Copilot, which lets users interact with OpenTable through its AI tools. OpenTable is also partnering with Amazon’s Alexa+ to let users make bookings by voice. OpenTable is continuing to evaluate other AI integrations, Mehta said.

In May, Uber revealed more details about its partnership with OpenTable. The collaboration will add an OpenTable-powered “Dine Out” feature in Uber Eats’ app, allowing diners to book restaurant reservations. Uber One members will get priority access to the most sought-after tables in town.

Meanwhile, diners booking through the OpenTable app get a discounted Uber ride to the restaurant. Those with points on OpenTable’s loyalty program can use rewards toward Uber and Uber Eats. In certain markets, OpenTable VIPs can also get a free six-month Uber One membership subscription. The OpenTable-Uber service is launching in late 2025.

As for what’s next, OpenTable plans to build on Concierge’s capabilities by incorporating personalization based on previous queries and dining history.

There’s also a world in which we can anticipate diner behavior, and for example, have Concierge proactively share recommendations for an upcoming birthday,” Mehta said. 

Read more:

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Clover Debuts Point-of-Sale Offering for High-End Restaurants

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Speed Raises $8 Million to Expand Bitcoin and Stablecoin Payment Solutions | PYMNTS.com

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The company will use the new funding to build capacity, expand to new regions, develop more merchant tools, enable cross-border and creator payouts, and maintain reliability and compliance, it said in a Tuesday (Dec. 16) blog post.

Speed’s offerings include a global payment layer called Speed Merchant that is designed for merchants, platforms and payment systems and enables them to accept both Bitcoin and stablecoins, according to the post.

The company also offers a Lightning wallet called Speed Wallet that serves individuals and businesses and enables Bitcoin and stablecoin transfers, supports global payouts, offers local on- and off-ramps, and powers USDT transactions, the post said.

“We’ve always believed that Bitcoin and stablecoins can power everyday payments,” Speed CEO Niraj Patel said in the post. “That requires real infrastructure—fast, compliant and scalable. This investment validates that belief and accelerates our mission.”

Speed co-founder Jayneel Patel said in the post that the company aims to “solve real problems with technology.”

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“Speed started as a merchant solution and has grown into a global payment network,” Jayneel Patel said, adding the company is “ready to take the next leap.”

Stablecoin issuer Tether and venture fund ego death capital co-led the funding round, per the post.

Tether said in a Tuesday press release that its investment supports its strategy to support Bitcoin-aligned financial infrastructure and expand the utility of its USDT stablecoin in real-world payment environments.

“We support teams building practical infrastructure that reduces friction in payments and expands access to reliable settlement rails,” Tether CEO Paolo Ardoino said in the release.

Tether’s USDT stablecoin is the most traded cryptocurrency by volume around the world.

Adam Gebner, associate at ego death capital, said in a Tuesday blog post that Speed processed over $1.5 billion in payment volume over the past 12 months and serves more than 1.2 million users.

“By bridging Lightning and stablecoins in a single, compliant platform, Speed is positioning itself as foundational infrastructure for the Bitcoin and stablecoin economy, serving merchants, platforms and users across both developed and emerging markets,” Gebner said in the post.

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Databricks Targets $134 Billion Valuation in New Funding Round | PYMNTS.com

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Data analytics/artificial intelligence (AI) firm Databricks is reportedly raising $4 billion in a new funding round.

This Series L round would value the company at $134 billion, up 34% from its last session of funding during the summer, the Wall Street Journal (WSJ) reported Tuesday (Dec. 16).

Ali Ghodsi, Databricks’ co-founder and CEO, told the WSJ the company plans to use the new funding to invest in its core data-analytics products and AI software, while also letting its workers engage in secondary share sales.

The company, among the most valuable private firms in Silicon Valley, also plans to hire around 600 fresh college graduates in 2026, the CEO added, in addition to adding thousands of new jobs worldwide in Asia, Latin America and Europe. It also plans to hire AI researchers, who are typically paid top salaries, the WSJ added.

The report noted that Databricks has benefited from the AI boom, which relies partially on private corporate data to customize AI models. Databricks told the WSJ that its data-warehousing product, which can serve as an underlying data platform for AI services, surpassed a $1 billion revenue run rate at the end of October.

This year has seen Databricks ink deals with OpenAI and Anthropic to help sell AI services to business customers. Each of these partnerships are designed to push clients to develop AI agents, or independent bots that can carry out tasks on behalf of humans.

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The company’s new funding round comes three months after Databricks’ Series K round, which valued it more than $100 billion, up from $62 billion at the start of the year.

In other AI news, PYMNTS wrote earlier this week about The General Intelligence Company of New York, a start up developing agent-based systems designed to take over large portions of company operations.

“The company’s name deliberately evokes Gilded Age ambition, and founder Andrew Pignanelli told PYMNTS that the reference was intentional,” that report said. “He said he views AI as foundational infrastructure for the next era of company-building, much as railroads and industrial capital reshaped the United States economy more than a century ago.”

The company started by working backward from “the one-person billion-dollar business,” as Pignanelli termed it.

“We started at the end, the actual one-person billion-dollar company, and worked our way back and we were like, ‘What can we do today?’” he said.

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Apple App Store Fees Face Pressure From EU Developers | PYMNTS.com

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A collection of app developers and consumer groups want Europe to enforce laws against Apple.

The Coalition of App Fairness (CAF) on Monday (Dec. 15) issued an open letter to the European Commission (EC) accusing the tech giant of “persistent” non-compliance with Europe’s Digital Markets Act (DMA).

The letter follows findings from the EC that Apple had violated the DMA by keeping developers from directing users to alternative payment methods, fining the tech giant $588 million.

Apple in turn revised its terms for its app store to impose fees that ranged from from 13% for smaller businesses to up to 20% for App Store purchases. However, the CAF says Apple has not addressed what it calls a core issue: the company’s fees are preventing fair competition.

“The law says that gatekeepers like Apple must allow developers to offer and conduct transactions outside of the App Store free of charge,” the letter said. “However, Apple is now charging developers commission, fees of up to 20% for such transactions. This is a blatant disregard for the law with the potential to vanquish years of meaningful work by the Commission.”

The CAF also notes that Apple plans to introduce new terms and conditions for the App Store next month, and says it suspects the new terms will include fees that violate the DMA.

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“Apple cannot be permitted to exploit its gatekeeper position by holding the entire industry hostage,” the letter added.

PYMNTS has contacted Apple for comment but has not yet gotten a reply. The company had in September called on the commission to rethink the DMA, which was created to prevent market abuse by tech giants doing business in Europe.

“Over that time, it’s become clear that the DMA is leading to a worse experience for Apple users in the EU,” Apple wrote in a blog post. “It’s exposing them to new risks, and disrupting the simple, seamless way their Apple products work together. And as new technologies come out, our European users’ Apple products will only fall further behind.”

In its blog post, Apple argued the DMA requirements for allowing other app marketplaces and alternative payment systems don’t take into account the privacy and security standards of the App Store, putting customers at risk for being overcharged or scammed.

“The DMA also lets other companies request access to user data and core technologies of Apple products,” the company wrote. “Apple is required to meet almost every request, even if they create serious risks for our users.”

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