Connect with us

Fintech

Inside HSBC’s Push to Marry AI With Accountability | PYMNTS.com

Published

on

They’re an intricate choreography of data, regulation and risk management that must work seamlessly and securely.

As artificial intelligence transforms how money moves, the question confronting global institutions like HSBC is not merely how fast payments can travel, but whether they can be trusted every step of the way.

That challenge, according to Tom Halpin, regional head of global payment solutions at HSBC, is precisely where AI and governance intersect. In a conversation with PYMNTS as part of a series-long dive into B2B payments modernization, Halpin said that “trust is at the heart of payments,” and relates “to [a client’s] reputation. It goes to their ability to make their commitment.”

Defining a Trusted Framework

Halpin described HSBC’s “trusted framework” as the foundation on which its AI strategy rests.

“Transparency and the ability to explain the approach” are “non-negotiable,” Halpin said.

Advertisement: Scroll to Continue

That means clearly documenting model inputs, data sources, training methods and expected outcomes. The bank’s emphasis on data integrity, or ensuring that information is “high quality, unbiased and representative,” is central to governing AI systems effectively, he said.

Equally essential is traceability.

“You have to be able to govern that data … because the old adage is garbage in, garbage out,” Halpin said.

Proper audits, rigorous testing for accuracy and scalability, and continuous monitoring form part of what he termed a “feedback loop” in which AI models learn and humans remain accountable.

“This is not just a technology event,” Halpin said. “This is about technology, governance and people.”

Balancing Regulation and Reach

Operating across dozens of regulatory regimes, HSBC must harmonize compliance while maintaining flexibility.

“Building AI requires us to adapt to local regulation and adhere to our own levels of standards and controls,” Halpin said.

The bank’s answer is a global design principle committee and value-stream approach, ensuring “front-to-back” alignment from cross-border wire systems to machine learning monitoring. That structure “limits the fragmentations and ensures that we deliver the expectations of our regulators, as well as to our clients and ourselves,” he said.

He cited ISO 20022, the global messaging standard now reshaping data-rich payments, as an example of how coordination among regulators and networks can create common approaches, common assessments and oversight.

AI as a Force Multiplier

As real-time domestic and cross-border payments scale, HSBC uses AI to heighten speed and security.

“Some people think it’s to trade off one versus the other,” Halpin said. “It’s not. I don’t think we should ever think about trading off velocity for risk.”

Instead, AI allows HSBC to model variables, like sector assessments, region assessments, time of day, volume and client behavior, to detect anomalies and enhance fraud and sanctions screening in real time.

“We don’t believe AI by itself is a standalone tool,” Halpin said. “We actually use AI and think of AI more as a force multiplier to achieve the risk-velocity objectives.”

Assurance at Scale

Halpin called this strategy “assurance at scale,” which “enables trust in the AI models and ensures fairness, accuracy and proactiveness.”

Human oversight remains integral.

“Most of the AI cases will always have a human in the loop,” he said.

HSBC tracks “error rates, incorrect responses, daily peaks and lows” across clients and geographies to reinforce accuracy and accountability, he said.

The Proof of Trust

Ultimately, the measure of trust lies not in dashboards or algorithms but in customer experience.

“The best proof points that anyone could ever get is actually what the client says directly,” Halpin said.

HSBC backs that feedback with transparent audit logs and digital tools showing how payments flow, pause and resolve. These insights feed the next cycle of model refinement.

“Our business is predicated on trust,” Halpin said. “Clients have been trusting us to make payments. Now they’re trusting us to continue to make payments on their behalf … leveraging the new technologies to their advantage, and not breaking that trust by having data go in different directions or making inappropriate decisions that slow them down.”

For all PYMNTS AI and B2B coverage, subscribe to the daily AI and B2B Newsletters.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Fintech

Speed Raises $8 Million to Expand Bitcoin and Stablecoin Payment Solutions | PYMNTS.com

Published

on

The company will use the new funding to build capacity, expand to new regions, develop more merchant tools, enable cross-border and creator payouts, and maintain reliability and compliance, it said in a Tuesday (Dec. 16) blog post.

Speed’s offerings include a global payment layer called Speed Merchant that is designed for merchants, platforms and payment systems and enables them to accept both Bitcoin and stablecoins, according to the post.

The company also offers a Lightning wallet called Speed Wallet that serves individuals and businesses and enables Bitcoin and stablecoin transfers, supports global payouts, offers local on- and off-ramps, and powers USDT transactions, the post said.

“We’ve always believed that Bitcoin and stablecoins can power everyday payments,” Speed CEO Niraj Patel said in the post. “That requires real infrastructure—fast, compliant and scalable. This investment validates that belief and accelerates our mission.”

Speed co-founder Jayneel Patel said in the post that the company aims to “solve real problems with technology.”

Advertisement: Scroll to Continue

“Speed started as a merchant solution and has grown into a global payment network,” Jayneel Patel said, adding the company is “ready to take the next leap.”

Stablecoin issuer Tether and venture fund ego death capital co-led the funding round, per the post.

Tether said in a Tuesday press release that its investment supports its strategy to support Bitcoin-aligned financial infrastructure and expand the utility of its USDT stablecoin in real-world payment environments.

“We support teams building practical infrastructure that reduces friction in payments and expands access to reliable settlement rails,” Tether CEO Paolo Ardoino said in the release.

Tether’s USDT stablecoin is the most traded cryptocurrency by volume around the world.

Adam Gebner, associate at ego death capital, said in a Tuesday blog post that Speed processed over $1.5 billion in payment volume over the past 12 months and serves more than 1.2 million users.

“By bridging Lightning and stablecoins in a single, compliant platform, Speed is positioning itself as foundational infrastructure for the Bitcoin and stablecoin economy, serving merchants, platforms and users across both developed and emerging markets,” Gebner said in the post.

Continue Reading

Fintech

Databricks Targets $134 Billion Valuation in New Funding Round | PYMNTS.com

Published

on

Data analytics/artificial intelligence (AI) firm Databricks is reportedly raising $4 billion in a new funding round.

This Series L round would value the company at $134 billion, up 34% from its last session of funding during the summer, the Wall Street Journal (WSJ) reported Tuesday (Dec. 16).

Ali Ghodsi, Databricks’ co-founder and CEO, told the WSJ the company plans to use the new funding to invest in its core data-analytics products and AI software, while also letting its workers engage in secondary share sales.

The company, among the most valuable private firms in Silicon Valley, also plans to hire around 600 fresh college graduates in 2026, the CEO added, in addition to adding thousands of new jobs worldwide in Asia, Latin America and Europe. It also plans to hire AI researchers, who are typically paid top salaries, the WSJ added.

The report noted that Databricks has benefited from the AI boom, which relies partially on private corporate data to customize AI models. Databricks told the WSJ that its data-warehousing product, which can serve as an underlying data platform for AI services, surpassed a $1 billion revenue run rate at the end of October.

This year has seen Databricks ink deals with OpenAI and Anthropic to help sell AI services to business customers. Each of these partnerships are designed to push clients to develop AI agents, or independent bots that can carry out tasks on behalf of humans.

Advertisement: Scroll to Continue

The company’s new funding round comes three months after Databricks’ Series K round, which valued it more than $100 billion, up from $62 billion at the start of the year.

In other AI news, PYMNTS wrote earlier this week about The General Intelligence Company of New York, a start up developing agent-based systems designed to take over large portions of company operations.

“The company’s name deliberately evokes Gilded Age ambition, and founder Andrew Pignanelli told PYMNTS that the reference was intentional,” that report said. “He said he views AI as foundational infrastructure for the next era of company-building, much as railroads and industrial capital reshaped the United States economy more than a century ago.”

The company started by working backward from “the one-person billion-dollar business,” as Pignanelli termed it.

“We started at the end, the actual one-person billion-dollar company, and worked our way back and we were like, ‘What can we do today?’” he said.

Continue Reading

Fintech

Apple App Store Fees Face Pressure From EU Developers | PYMNTS.com

Published

on

A collection of app developers and consumer groups want Europe to enforce laws against Apple.

The Coalition of App Fairness (CAF) on Monday (Dec. 15) issued an open letter to the European Commission (EC) accusing the tech giant of “persistent” non-compliance with Europe’s Digital Markets Act (DMA).

The letter follows findings from the EC that Apple had violated the DMA by keeping developers from directing users to alternative payment methods, fining the tech giant $588 million.

Apple in turn revised its terms for its app store to impose fees that ranged from from 13% for smaller businesses to up to 20% for App Store purchases. However, the CAF says Apple has not addressed what it calls a core issue: the company’s fees are preventing fair competition.

“The law says that gatekeepers like Apple must allow developers to offer and conduct transactions outside of the App Store free of charge,” the letter said. “However, Apple is now charging developers commission, fees of up to 20% for such transactions. This is a blatant disregard for the law with the potential to vanquish years of meaningful work by the Commission.”

The CAF also notes that Apple plans to introduce new terms and conditions for the App Store next month, and says it suspects the new terms will include fees that violate the DMA.

Advertisement: Scroll to Continue

“Apple cannot be permitted to exploit its gatekeeper position by holding the entire industry hostage,” the letter added.

PYMNTS has contacted Apple for comment but has not yet gotten a reply. The company had in September called on the commission to rethink the DMA, which was created to prevent market abuse by tech giants doing business in Europe.

“Over that time, it’s become clear that the DMA is leading to a worse experience for Apple users in the EU,” Apple wrote in a blog post. “It’s exposing them to new risks, and disrupting the simple, seamless way their Apple products work together. And as new technologies come out, our European users’ Apple products will only fall further behind.”

In its blog post, Apple argued the DMA requirements for allowing other app marketplaces and alternative payment systems don’t take into account the privacy and security standards of the App Store, putting customers at risk for being overcharged or scammed.

“The DMA also lets other companies request access to user data and core technologies of Apple products,” the company wrote. “Apple is required to meet almost every request, even if they create serious risks for our users.”

Continue Reading

Trending