Connect with us

Fintech

How SMBs Are Building DIY Back Offices Using AI | PYMNTS.com

Published

on

For decades, small- to medium-sized businesses (SMBs) have been the underserved middle children of enterprise technology.

Too small to afford robust enterprise resource planning (ERP) systems and too complex for consumer-grade tools, many SMBs have had to rely on spreadsheets, manual entry and fragmented services to manage their financial operations.

But that is changing. A wave of artificial intelligence-powered, no-code tools is transforming the way these businesses handle their back offices, empowering a new generation of citizen developers to build custom finance stacks from the ground up.

Today, solo founders, accountants and operations managers are turning to AI to automate key back-office functions. From invoice generation and bill reminders to recurring billing and AI-assisted tax calculators, SMBs are using technology once reserved for large corporations.

They’re doing it without writing a single line of code — or at least, not traditional code. Instead, they’re using natural language prompts, low-code platforms, and AI copilots to script their way to financial agility.

Take the case of Greg Schwartz, founder of Household.tv, a boutique marketing agency in Manhattan. Tired of manually generating invoices and chasing down payments, Schwartz used an AI-coding tool to write a script himself that integrates with Household’s back office and automates invoice creation for each project the agency tackles.

“It used to take me hours every week to generate invoices and follow up with clients,” Schwartz told PYMNTS. “The natural language interface of these tools transformed what used to be a serious engineering lift, or a third-party tool with limited customization, to a fully customized and automated part of my business. And on top of it, it’s helped with cash flow.”

Read also: The Customer Is Always Right: How SMBs Can Attract and Keep Customers

The Rise of the SMB Developer

The concept of the citizen developer isn’t new, but its potential has been supercharged by advances in AI, particularly when applied to business owners. These are not professional software engineers. They are entrepreneurs, founder-CEOs and operations staff who understand their workflows better than anyone and now have the tools to automate them.

What once required a team of developers and a hefty software budget can now be accomplished with a few smart prompts and some time on a Sunday afternoon.

This DIY approach allows SMBs to tailor their tools exactly to their needs, rather than being forced into the rigid workflows of traditional software. Because these solutions are modular, they can evolve alongside the business. Need to add expense tracking? There’s an AI plugin for that. Want to automate payroll reminders? A few clicks in a no-code interface can set it up.

The PYMNTS Intelligence report “Platform Power: The Growing Importance of Embedded Finance to SMB Success” found that 91% of SMBs said they feel ready for growth in 2025. As a result, companies are planning to increase their investments in software — not just for cost savings, but also to unlock new revenue streams and accelerate scaling.

See also: ERPs Find New Home on Main Street as SMBs Tackle Uncertainty

Business Owners Embrace DIY Tech Stacks

The finance stack, traditionally the exclusive domain of larger enterprises, is now being reconstructed by SMB owners using modular, AI-enhanced tools. Invoices, for example, can be auto-generated using language models trained on prior billing data. Payments can be tracked and reconciled while tax estimates can be generated by AI models trained on federal and state tax code changes.

This DIY approach allows businesses to tailor their tools exactly to their needs, rather than being forced into the rigid workflows of traditional software. Because these solutions are modular, they can evolve alongside the business. Need to add expense tracking? There’s an AI plugin for that. Want to automate payroll reminders? A few clicks in a no-code interface can set it up.

As SMBs grow more confident in their DIY capabilities, some are choosing to opt out of traditional third-party financial services.

This isn’t just about cost savings, although that’s a major factor. It’s also about control. When businesses own their financial stack, they gain visibility into their operations and the flexibility to adapt quickly compared to peers and competitors reliant on inflexible external vendors.

As AI continues to evolve, more sophisticated solutions are expected to emerge. From predictive analytics to real-time financial forecasting, the next frontier is in sight. At the heart of it all will be the scrappy, resourceful SMB owner, building the future one automation at a time.

For all PYMNTS B2B coverage, subscribe to the daily B2B Newsletter.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Fintech

US Proposes to Expand Delivery Drone Flights  | PYMNTS.com

Published

on

The Trump administration has proposed a rule to significantly expand drone operations, which could alter America’s shopping habits, boosting retailers like Walmart and Amazon as they expand into delivering consumer packages by autonomous aircraft.

The proposal, unveiled on Tuesday (Aug. 5), aims to safely integrate drones — technically called unmanned aircraft systems — into the national airspace. Under current rules, operators must seek individual waivers for flights beyond the drone operator’s direct line of visual sight.

The Federal Aviation Administration’s (FAA) Bryan Bedford said comments accompanying the rule announcement that the “Beyond Visual Line of Sight” proposal is key to realizing drones’ societal and economic benefits.” He cited package delivery first, followed by agriculture, aerial surveying, public safety, recreation and flight testing.

An FAA fact sheet said that under the proposal, drone operations would occur at or below 400 feet above ground level, from pre-designated and access-controlled locations. Operators would need FAA approval for the areas where they intend to fly, and proposals for a single operator to fly multiple drones would be evaluated on a case-by-case basis.

Late last year, Amazon’s Prime Air drone delivery service got a boost with new drones that have double the range and half the noise of previous models.

Approved by the FAA the month before, the drones began operations in select areas of Arizona and Texas, delivering small packages weighing up to five pounds. The retail behemoth paused the aircraft for two months for a software upgrade but resumed flights in April. Amazon aims to deliver 500 million packages by drones by the end of the decade, with groceries and other retail goods on a customer’s doorstep within an hour of ordering.

In June, Walmart expanded its ultra-fast drone delivery across five states to Arkansas, Florida, Georgia, North Carolina and Texas.

Accounting firm PWC sees drones making 808 million deliveries to global consumers by 2034, at an average cost of around $2 per package. 

Continue Reading

Fintech

Household Debt Rises to $18.39 Trillion as Auto, Mortgage Originations Tick Up | PYMNTS.com

Published

on

Mortgage balances led the rise, growing by $131 billion to $12.94 trillion as housing activity remained stable despite affordability concerns. Auto loan originations also climbed, totaling $188 billion — up from $166 billion in Q1. Credit card balances rose by $27 billion, while lenders expanded aggregate credit limits by $78 billion, pointing to continued lender optimism in extending consumer credit. 

But that expansion came alongside rising signs of financial pressure. Student loan delinquencies surged as paused missed payments resumed reporting. The share of seriously delinquent student debt jumped to 12.9% — up from just 0.8% a year ago. More than 2.2 million borrowers saw their credit scores fall by over 100 points, and 1 million lost at least 150. Bloomberg Economics estimates these credit shocks could pull $63 billion in consumer spending out of the economy on an annualized basis.

Delinquency rates for mortgages and home equity lines of credit also ticked up, though performance remains strong relative to historical benchmarks. Still, rising mortgage costs have pushed 70% of households earning more than $100,000 into living paycheck to paycheck — a sharp shift in financial stability among higher-income consumers. 

As traditional credit becomes harder to manage, younger consumers are turning to alternatives. Buy now, pay later (BNPL) usage continues to rise, especially among Generation Z and younger millennials — 58% of whom now prefer BNPL over credit cards. That shift is also shaping commerce habits: 43% of shoppers now choose merchants based on whether installment plans are available.

At the same time, 69% of Gen Z consumers report living paycheck to paycheck. One in three U.S. adults also said they experience surprise expenses of several hundred dollars each year — making short-term financing tools more of a necessity than a convenience. 

Together, these trends reveal a consumer credit landscape in flux. Borrowing continues to rise, but so do the risks tied to repayment, especially for younger and mid-income households navigating higher costs and shrinking buffers.

Continue Reading

Fintech

Upstart Sees Surge in Demand for Auto and Small Dollar Loans | PYMNTS.com

Published

on

Triple-digit gains across key business segments — as measured in loan originations and revenues — were not enough to stave off a 7% drop in Upstart Holding’s shares in after-market trading on Tuesday (Aug. 5).

Company materials revealed that revenues surged 102% year on year in the second quarter, while the platform’s loan originations topped more than 372,590 in the period, up 159%. 

The data showed that as loans topped $2.6 billion, personal loan originations were up 143%. The company also noted that borrowers with super-prime FICO scores represented 26% of originations.

Upstart’s management noted on the call that other business lines such as auto-related loans also saw growth. The platform originated more than 4,600 auto loans in the second quarter, up more than 6x from a year ago and up 87% sequentially, equating to $114 million in volume. Home loans were up by 9x year on year to $68 million in originations, jumping 67% sequentially.

Management has guided to $1 billion in revenues for the current quarter, which is in line with Wall Street consensus.

Growth in Newer Business Lines

During a conference call with analysts, CEO Dave Girouard said that with respect to the auto business, “the dealership adoption right now is like nothing we’ve seen in the past, and the volume of loan requests and closed agreements from our dealer partners is on a steep climb. This is a recent phenomenon.”

Girouard said that the newer businesses in home and auto attracted almost 20% of new borrowers to the platform, including the small dollar loan product, which grew 40% sequentially, crossing more than $100 million in originations in the latest period. 

“Our growth last quarter was not a result of dramatic macro improvements or Fed rate decreases,” he said. “Our growth was primarily on the back of model improvements.”

Upstart’s models, he added, powered by AI, helped drive conversion rates from 19% in Q1 to 24% in Q2. The improvements were tied to Model 22, which the company launched in early May.

Funding Pipeline Outlook

“Our funding partnerships have been both durable and scalable, allowing us to grow rapidly while delivering the target returns our partners expect,” Girouard said. “With respect to banks and credit unions, we expect to reach a new all time high for monthly available funding in Q3, surpassing our prior peak from early 2022. The funding markets continue to improve as the year progresses, particularly since the Liberation Day fears in early April subsided.”

Added Girouard: “We’re building the ‘always on everything store’ for credit, aiming to persistently underwrite 100% of Americans.”

Upstart Co-founder and CTO Paul Gu said on the call that the model upgrades had translated into “numerous improvements and optimizations to how customers can pay, how much they pay, and when they pay. As a result, year-over-year population adjusted delinquency rates are down 20%, and raw delinquency rates are down 32%.”

CFO Sanjay Datta said in remarks on the call that “the broader macro has been idling in regards to its impact on credit trends, registering as neither a significant headwind nor tailwind over the past months.” Fee-based revenues were up 84%, he said, and was 15% better than guidance.

“Average loan size of approximately $7,570 was 15% lower than the prior quarter as model advancements drove higher approval rates in smaller loan amounts,” Datta said. Management also noted on the call that the shift to small dollar loan products also has moved to drive average loan sizes down.

Asked on the call about the competitive nature of the markets, Girouard said that the improved funding environment “does tend to bring more competitors into the space. So unsurprisingly, it’s a fairly competitive game these days … We’re very focused on having best offers both at super prime level and at our core business as well. We’re confident in our ability to grow our market share and keep our strength in those markets.”

As for the state of the consumer, Datta said: “We’ve been consistent in saying that the American consumer in aggregate is probably overspending relative to the income levels that we’re earning and that’s been true for a while now. If that balance improves, we would expect that credit trends would improve as well.”

Continue Reading

Trending