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Digital Tipping Keeps Employees Loyal as Restaurants Battle Labor Gaps | PYMNTS.com

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Tipping is shifting from cash jars to digital channels, transforming how workers are compensated and how employers attract and retain staff. What once required end-of-shift cash distribution is now handled through digital payout systems that provide immediate access to earnings and eliminate inconsistent manual processes.

A Labor Market That Demands Faster Compensation

The latest edition of the Money Mobility Tracker produced jointly by PYMNTS Intelligence and Ingo Payments, documents the pressures restaurants continue to face.

Staffing shortages remain widespread, with 77% of operators reporting that recruitment and retention pose significant challenges. With lean teams and rising consumer expectations for convenience and speed, restaurants are turning to instant compensation tools to stand out to prospective employees.

Instant payouts are becoming part of this competitive shift. The report describes how operators are adopting faster payment options to reduce financial stress for employees and improve day-to-day stability. Workers who receive immediate access to earnings are less likely to seek alternative employment, especially in high-turnover environments.

Digital Tipping Replaces Cash

The report highlights that tipping has undergone a structural shift. Restaurants long relied on cash payouts that could take employees an hour or more to reconcile at the end of each shift. Integrated digital payout systems reduce that process to about 60 seconds.

Digital tipping also aligns more closely with how customers pay. Restaurants that added touchscreen ordering systems reported tip increases of 20% to 30%, showing how digital prompts influence consumer behavior and produce steadier daily earnings for workers.

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These improvements in speed and predictability help create a more stable work environment. The accuracy and transparency of digital payouts reduce disputes and support fairness across roles, strengthening morale among both front-of-house and back-of-house employees.

What Employees Value Most

The Tracker makes clear that employees care deeply about the immediacy and accuracy of their compensation. Instant access to tips provides workers with funds to manage daily expenses and reduce reliance on short-term credit. When earnings arrive as soon as a shift ends, employees experience greater financial stability, and that stability plays an important role in retention.

The transition to digital tipping also supports a more transparent process. Workers can track their payouts without waiting for managers to reconcile cash or tally manual records. This clarity helps reduce friction and contributes to a more reliable and predictable pay structure.

Why Digital Tipping Is Now a Competitive Need

Restaurant turnover remains high, and competition for workers is intense. While digital tipping is not a full solution to labor shortages, it meaningfully strengthens an employer’s position by delivering the fast and accurate compensation workers increasingly expect.

The Tracker also shows that instant payments deliver operational benefits that complement workforce stability. Small- to mid-sized restaurants that rely primarily on instant payments are more likely to describe their balance sheets as very or extremely healthy, reflecting cash flow improvements tied to faster settlement.

Healthier balance sheets support payroll consistency, timely supplier payments and operational continuity, all of which reinforce a better environment for employees.

Restaurants using instant payments also report high satisfaction with these systems. Speed and ease of use are cited as top advantages, and these features help operators create smoother payroll and tip distribution processes. When combined with improved morale and reduced turnover, digital tipping becomes more than a payment upgrade. It becomes a workforce strategy.

A New Standard for Employee Loyalty

Digital tipping has evolved into a defining factor in where employees choose to work and whether they remain with an employer. As restaurants continue to grapple with staffing shortages and the need to deliver consistent service, instant digital payouts are emerging as a critical tool that strengthens worker loyalty and supports stable operations. 

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Speed Raises $8 Million to Expand Bitcoin and Stablecoin Payment Solutions | PYMNTS.com

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The company will use the new funding to build capacity, expand to new regions, develop more merchant tools, enable cross-border and creator payouts, and maintain reliability and compliance, it said in a Tuesday (Dec. 16) blog post.

Speed’s offerings include a global payment layer called Speed Merchant that is designed for merchants, platforms and payment systems and enables them to accept both Bitcoin and stablecoins, according to the post.

The company also offers a Lightning wallet called Speed Wallet that serves individuals and businesses and enables Bitcoin and stablecoin transfers, supports global payouts, offers local on- and off-ramps, and powers USDT transactions, the post said.

“We’ve always believed that Bitcoin and stablecoins can power everyday payments,” Speed CEO Niraj Patel said in the post. “That requires real infrastructure—fast, compliant and scalable. This investment validates that belief and accelerates our mission.”

Speed co-founder Jayneel Patel said in the post that the company aims to “solve real problems with technology.”

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“Speed started as a merchant solution and has grown into a global payment network,” Jayneel Patel said, adding the company is “ready to take the next leap.”

Stablecoin issuer Tether and venture fund ego death capital co-led the funding round, per the post.

Tether said in a Tuesday press release that its investment supports its strategy to support Bitcoin-aligned financial infrastructure and expand the utility of its USDT stablecoin in real-world payment environments.

“We support teams building practical infrastructure that reduces friction in payments and expands access to reliable settlement rails,” Tether CEO Paolo Ardoino said in the release.

Tether’s USDT stablecoin is the most traded cryptocurrency by volume around the world.

Adam Gebner, associate at ego death capital, said in a Tuesday blog post that Speed processed over $1.5 billion in payment volume over the past 12 months and serves more than 1.2 million users.

“By bridging Lightning and stablecoins in a single, compliant platform, Speed is positioning itself as foundational infrastructure for the Bitcoin and stablecoin economy, serving merchants, platforms and users across both developed and emerging markets,” Gebner said in the post.

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Databricks Targets $134 Billion Valuation in New Funding Round | PYMNTS.com

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Data analytics/artificial intelligence (AI) firm Databricks is reportedly raising $4 billion in a new funding round.

This Series L round would value the company at $134 billion, up 34% from its last session of funding during the summer, the Wall Street Journal (WSJ) reported Tuesday (Dec. 16).

Ali Ghodsi, Databricks’ co-founder and CEO, told the WSJ the company plans to use the new funding to invest in its core data-analytics products and AI software, while also letting its workers engage in secondary share sales.

The company, among the most valuable private firms in Silicon Valley, also plans to hire around 600 fresh college graduates in 2026, the CEO added, in addition to adding thousands of new jobs worldwide in Asia, Latin America and Europe. It also plans to hire AI researchers, who are typically paid top salaries, the WSJ added.

The report noted that Databricks has benefited from the AI boom, which relies partially on private corporate data to customize AI models. Databricks told the WSJ that its data-warehousing product, which can serve as an underlying data platform for AI services, surpassed a $1 billion revenue run rate at the end of October.

This year has seen Databricks ink deals with OpenAI and Anthropic to help sell AI services to business customers. Each of these partnerships are designed to push clients to develop AI agents, or independent bots that can carry out tasks on behalf of humans.

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The company’s new funding round comes three months after Databricks’ Series K round, which valued it more than $100 billion, up from $62 billion at the start of the year.

In other AI news, PYMNTS wrote earlier this week about The General Intelligence Company of New York, a start up developing agent-based systems designed to take over large portions of company operations.

“The company’s name deliberately evokes Gilded Age ambition, and founder Andrew Pignanelli told PYMNTS that the reference was intentional,” that report said. “He said he views AI as foundational infrastructure for the next era of company-building, much as railroads and industrial capital reshaped the United States economy more than a century ago.”

The company started by working backward from “the one-person billion-dollar business,” as Pignanelli termed it.

“We started at the end, the actual one-person billion-dollar company, and worked our way back and we were like, ‘What can we do today?’” he said.

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Apple App Store Fees Face Pressure From EU Developers | PYMNTS.com

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A collection of app developers and consumer groups want Europe to enforce laws against Apple.

The Coalition of App Fairness (CAF) on Monday (Dec. 15) issued an open letter to the European Commission (EC) accusing the tech giant of “persistent” non-compliance with Europe’s Digital Markets Act (DMA).

The letter follows findings from the EC that Apple had violated the DMA by keeping developers from directing users to alternative payment methods, fining the tech giant $588 million.

Apple in turn revised its terms for its app store to impose fees that ranged from from 13% for smaller businesses to up to 20% for App Store purchases. However, the CAF says Apple has not addressed what it calls a core issue: the company’s fees are preventing fair competition.

“The law says that gatekeepers like Apple must allow developers to offer and conduct transactions outside of the App Store free of charge,” the letter said. “However, Apple is now charging developers commission, fees of up to 20% for such transactions. This is a blatant disregard for the law with the potential to vanquish years of meaningful work by the Commission.”

The CAF also notes that Apple plans to introduce new terms and conditions for the App Store next month, and says it suspects the new terms will include fees that violate the DMA.

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“Apple cannot be permitted to exploit its gatekeeper position by holding the entire industry hostage,” the letter added.

PYMNTS has contacted Apple for comment but has not yet gotten a reply. The company had in September called on the commission to rethink the DMA, which was created to prevent market abuse by tech giants doing business in Europe.

“Over that time, it’s become clear that the DMA is leading to a worse experience for Apple users in the EU,” Apple wrote in a blog post. “It’s exposing them to new risks, and disrupting the simple, seamless way their Apple products work together. And as new technologies come out, our European users’ Apple products will only fall further behind.”

In its blog post, Apple argued the DMA requirements for allowing other app marketplaces and alternative payment systems don’t take into account the privacy and security standards of the App Store, putting customers at risk for being overcharged or scammed.

“The DMA also lets other companies request access to user data and core technologies of Apple products,” the company wrote. “Apple is required to meet almost every request, even if they create serious risks for our users.”

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