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Capital Plus Context to Recast SMB Lending Strategies | PYMNTS.com

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When it comes to small- to medium-sized businesses (SMBs), the conversation around financial empowerment is overdue for an overhaul.

Despite accounting for over 99% of businesses in the United States, SMBs have historically been treated as an afterthought by traditional financial institutions — a vast, diverse market that often gets compressed into one generic offering.

“Let’s not think that it’s applied the same way if I am in construction or landscaping as compared to if I’m in design and eComm products,” i2c Senior Vice President, Transformation David Durovy told PYMNTS. “They’re very different. And those business owners are looking for different things.”

But the myth of a monolithic, homogeneous SMB market is cracking under the weight of a rapidly shifting economy and the expectations of modern entrepreneurs. Across the industry, a trio of trends is redefining how smart institutions are building products, communicating value and winning long-term loyalty.

“SMBs aren’t asking for rocket science,” Durovy said. “They’re asking for relevance, responsiveness and a relationship that understands their business and not just their balance sheet.”

Against this backdrop, contextualized financial tools, frictionless experiences and education are emerging as competitive advantages for providers looking to win with SMBs.

Why Small Businesses Need Smarter Financial Tools

From business credit cards to short-term loans and buy now, pay later (BNPL) tools, financial products can be lifelines. Yet, SMBs often find themselves using personal credit tools simply because the business alternatives are either unknown, inaccessible or inadequate.

“Cash flow management, whether we like to talk about it or not, has always been one of the barriers to entry,” Durovy said. “For many young businesses, survival hinges on access to unsecured credit. In many casesit’s how they survive, especially when they’re getting started.”

Historically, financial institutions grouped SMBs into categories based on annual revenue, number of employees or credit score. While helpful for internal risk modeling, these classifications fall short of capturing how businesses operate in the real world.

Take credit cards, for example. A digital marketing agency may prioritize high software-as-a-service (SaaS) spend and travel perks. A local retailer may want cash back on inventory purchases and tools to manage returns. The product’s core mechanics don’t have to change, but the user experience, rewards structures and messaging must.

“We can offer the same product, but the way we position the utility absolutely needs to be specific to that business,” Durovy said, adding that many SMBs continue to face a mismatch between their needs and the tools available to them.

This kind of contextualization doesn’t just apply to product design. It extends to communication strategy and channel selection. A construction firm operating in rural Iowa may require different onboarding pathways, educational content and risk assessments than a gig economy platform in San Francisco.

“If you’re not speaking the right language and you’re not doing anything to educate, then it really is just another consumer personally guaranteed loan,” Durovy said. “And that really doesn’t change the equation at all for that small business owner.”

Segmentation, in other words, needs a modern upgrade.

Remove the Friction, Win the Relationship

If personalization is the what, frictionless access is the how. In the consumer space, financial technology has delivered progress in user experience, such as instant credit approvals, push-to-wallet cards, real-time spending alerts and embedded finance. For many SMBs, however, the process of acquiring financial tools remains stuck in the past.

“It’s still taking two weeks to approve a small business line of credit,” Durovy said. “Meanwhile, I can get a consumer card in under 20 minutes with a higher limit. That doesn’t make sense.”

“We need to stop making SMBs work to understand us,” he added. “We should be working to understand them — and remove the pain points in the process.”

While financial literacy efforts have gained traction in the consumer space, they’ve rarely translated effectively to the business context. Most SMBs aren’t offered clear, actionable guidance on how to use credit tools effectively, how to stack financial products strategically, or how to optimize working capital through different instruments.

“Business owners aren’t just looking for capital,” Durovy said. “They’re looking for clarity. Teach them when to use a revolving line versus a charge card, how to use rewards to drive margins, or how to manage seasonal dips in cash flow — and you’ll have a customer for life.”

The institutions that focus on building relationships rooted in relevance, speed and support may be better positioned than their peers offering generic products to win a greater share of the end-customer’s financial life. What begins as a credit card could evolve into a deposit relationship, a lending portfolio or an embedded finance solution. But that’s only possible if trust is established early.

“Every bank wants lifetime value,” Durovy said. “They want stickiness. But you don’t get that by offering generic tools and hoping they fit.”

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US Proposes to Expand Delivery Drone Flights  | PYMNTS.com

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The Trump administration has proposed a rule to significantly expand drone operations, which could alter America’s shopping habits, boosting retailers like Walmart and Amazon as they expand into delivering consumer packages by autonomous aircraft.

The proposal, unveiled on Tuesday (Aug. 5), aims to safely integrate drones — technically called unmanned aircraft systems — into the national airspace. Under current rules, operators must seek individual waivers for flights beyond the drone operator’s direct line of visual sight.

The Federal Aviation Administration’s (FAA) Bryan Bedford said comments accompanying the rule announcement that the “Beyond Visual Line of Sight” proposal is key to realizing drones’ societal and economic benefits.” He cited package delivery first, followed by agriculture, aerial surveying, public safety, recreation and flight testing.

An FAA fact sheet said that under the proposal, drone operations would occur at or below 400 feet above ground level, from pre-designated and access-controlled locations. Operators would need FAA approval for the areas where they intend to fly, and proposals for a single operator to fly multiple drones would be evaluated on a case-by-case basis.

Late last year, Amazon’s Prime Air drone delivery service got a boost with new drones that have double the range and half the noise of previous models.

Approved by the FAA the month before, the drones began operations in select areas of Arizona and Texas, delivering small packages weighing up to five pounds. The retail behemoth paused the aircraft for two months for a software upgrade but resumed flights in April. Amazon aims to deliver 500 million packages by drones by the end of the decade, with groceries and other retail goods on a customer’s doorstep within an hour of ordering.

In June, Walmart expanded its ultra-fast drone delivery across five states to Arkansas, Florida, Georgia, North Carolina and Texas.

Accounting firm PWC sees drones making 808 million deliveries to global consumers by 2034, at an average cost of around $2 per package. 

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Household Debt Rises to $18.39 Trillion as Auto, Mortgage Originations Tick Up | PYMNTS.com

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Mortgage balances led the rise, growing by $131 billion to $12.94 trillion as housing activity remained stable despite affordability concerns. Auto loan originations also climbed, totaling $188 billion — up from $166 billion in Q1. Credit card balances rose by $27 billion, while lenders expanded aggregate credit limits by $78 billion, pointing to continued lender optimism in extending consumer credit. 

But that expansion came alongside rising signs of financial pressure. Student loan delinquencies surged as paused missed payments resumed reporting. The share of seriously delinquent student debt jumped to 12.9% — up from just 0.8% a year ago. More than 2.2 million borrowers saw their credit scores fall by over 100 points, and 1 million lost at least 150. Bloomberg Economics estimates these credit shocks could pull $63 billion in consumer spending out of the economy on an annualized basis.

Delinquency rates for mortgages and home equity lines of credit also ticked up, though performance remains strong relative to historical benchmarks. Still, rising mortgage costs have pushed 70% of households earning more than $100,000 into living paycheck to paycheck — a sharp shift in financial stability among higher-income consumers. 

As traditional credit becomes harder to manage, younger consumers are turning to alternatives. Buy now, pay later (BNPL) usage continues to rise, especially among Generation Z and younger millennials — 58% of whom now prefer BNPL over credit cards. That shift is also shaping commerce habits: 43% of shoppers now choose merchants based on whether installment plans are available.

At the same time, 69% of Gen Z consumers report living paycheck to paycheck. One in three U.S. adults also said they experience surprise expenses of several hundred dollars each year — making short-term financing tools more of a necessity than a convenience. 

Together, these trends reveal a consumer credit landscape in flux. Borrowing continues to rise, but so do the risks tied to repayment, especially for younger and mid-income households navigating higher costs and shrinking buffers.

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Upstart Sees Surge in Demand for Auto and Small Dollar Loans | PYMNTS.com

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Triple-digit gains across key business segments — as measured in loan originations and revenues — were not enough to stave off a 7% drop in Upstart Holding’s shares in after-market trading on Tuesday (Aug. 5).

Company materials revealed that revenues surged 102% year on year in the second quarter, while the platform’s loan originations topped more than 372,590 in the period, up 159%. 

The data showed that as loans topped $2.6 billion, personal loan originations were up 143%. The company also noted that borrowers with super-prime FICO scores represented 26% of originations.

Upstart’s management noted on the call that other business lines such as auto-related loans also saw growth. The platform originated more than 4,600 auto loans in the second quarter, up more than 6x from a year ago and up 87% sequentially, equating to $114 million in volume. Home loans were up by 9x year on year to $68 million in originations, jumping 67% sequentially.

Management has guided to $1 billion in revenues for the current quarter, which is in line with Wall Street consensus.

Growth in Newer Business Lines

During a conference call with analysts, CEO Dave Girouard said that with respect to the auto business, “the dealership adoption right now is like nothing we’ve seen in the past, and the volume of loan requests and closed agreements from our dealer partners is on a steep climb. This is a recent phenomenon.”

Girouard said that the newer businesses in home and auto attracted almost 20% of new borrowers to the platform, including the small dollar loan product, which grew 40% sequentially, crossing more than $100 million in originations in the latest period. 

“Our growth last quarter was not a result of dramatic macro improvements or Fed rate decreases,” he said. “Our growth was primarily on the back of model improvements.”

Upstart’s models, he added, powered by AI, helped drive conversion rates from 19% in Q1 to 24% in Q2. The improvements were tied to Model 22, which the company launched in early May.

Funding Pipeline Outlook

“Our funding partnerships have been both durable and scalable, allowing us to grow rapidly while delivering the target returns our partners expect,” Girouard said. “With respect to banks and credit unions, we expect to reach a new all time high for monthly available funding in Q3, surpassing our prior peak from early 2022. The funding markets continue to improve as the year progresses, particularly since the Liberation Day fears in early April subsided.”

Added Girouard: “We’re building the ‘always on everything store’ for credit, aiming to persistently underwrite 100% of Americans.”

Upstart Co-founder and CTO Paul Gu said on the call that the model upgrades had translated into “numerous improvements and optimizations to how customers can pay, how much they pay, and when they pay. As a result, year-over-year population adjusted delinquency rates are down 20%, and raw delinquency rates are down 32%.”

CFO Sanjay Datta said in remarks on the call that “the broader macro has been idling in regards to its impact on credit trends, registering as neither a significant headwind nor tailwind over the past months.” Fee-based revenues were up 84%, he said, and was 15% better than guidance.

“Average loan size of approximately $7,570 was 15% lower than the prior quarter as model advancements drove higher approval rates in smaller loan amounts,” Datta said. Management also noted on the call that the shift to small dollar loan products also has moved to drive average loan sizes down.

Asked on the call about the competitive nature of the markets, Girouard said that the improved funding environment “does tend to bring more competitors into the space. So unsurprisingly, it’s a fairly competitive game these days … We’re very focused on having best offers both at super prime level and at our core business as well. We’re confident in our ability to grow our market share and keep our strength in those markets.”

As for the state of the consumer, Datta said: “We’ve been consistent in saying that the American consumer in aggregate is probably overspending relative to the income levels that we’re earning and that’s been true for a while now. If that balance improves, we would expect that credit trends would improve as well.”

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