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Booking Holdings Leans Into AI as US Consumers Slow Travel Spending | PYMNTS.com

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Booking Holdings said Tuesday (July 29) that U.S. consumers reined in their travel spending in the second quarter, while their Asian and European counterparts picked up the slack.

The parent of Booking.com, Priceline, Agoda, Kayak, and OpenTable said the U.S. was its slowest-growing region, up by low single digits in the quarter. Americans were booking shorter and cheaper hotel stays.

But U.S. performance was offset by growth in the high single digits for Europe, low double digits for Asia, and high single digits for the rest of the world.

The result was an 8% increase in the number of room nights booked to 309 million in the quarter from a year ago. Gross bookings — the total value of hotels, rental cars and airfares — were $46.7 billion, up 13%.

“Asia remains central to our long-term strategy. Its size and economic momentum make it an attractive travel market, and our strong position there allows us to benefit from that growth,” Booking CEO Glenn Fogel said during an earnings call with analysts.

“We expect industry growth in the region to be in the high single digits over the medium term, the fastest among our major markets.”

Fogel said the company deployed a “two-brand” strategy in Asia — referring to Agoda.com and Booking.com — along with localizing the user experience, expanding flights and attractions, tailoring payment methods and ensuring travelers engage with the platform in their own language.

Booking also said that connected trips, in which consumers book more than one type of travel, were up 30% year over year. Other strategies include increasing its alternative accommodations offerings, raising the direct and mobile app mix of bookings, expanding its Genius loyalty program and growing its rental car and flight bookings business.

Fogel also said the company is going full bore into deploying generative and agentic artificial intelligence (AI) across its many brands. He cited the following AI initiatives already underway:

  • Priceline’s AI assistant Penny now has expanded voice capabilities that led to higher engagement rates.
  • Kayak.ai, the test lab for AI at Kayak, is working on improving products to be more personalized and conversational.
  • OpenTable rolled out “Concierge,” an AI assistant to help diners research and soon book reservations.
  • Agoda’s agentic tools enable auto-summarization of cases.
  • Voice-enabled AI agents in customer service have improved resolution times and raised customer satisfaction scores.
  • Gen AI also has reduced the number of calls human agents have had to handle in customer service across its brands.

Read more: Search Marketing Loses Ground as AI Reshapes Consumer Discovery

AI Impact on Travel Searches

Fogel wants to develop an AI version of a human travel agent, one that knows the traveler deeply based on data Booking has about the person. He envisions travelers talking to an AI, which will present what they likely will want in lodging, airfare and rental car all in one spot.

As for making sure its brands surface in searches using AI chatbots, which is a rising trend, Fogel said the company is working with OpenAI, Microsoft, Amazon and others on agentic developments.

“This enables us to stay at the forefront of this rapidly developing field, and we believe will expand our potential sources of new customers in the future,” Fogel said. “Search patterns and travel discovery methods evolve, particularly at the inspiration stage of the travel funnel.”

There has been concern that company brands will have a tougher time getting in front of consumers as Google Search website links give way to summarized answers from AI chatbots like ChatGPT. In addition, Google Search itself offers an AI chatbot in AI Overviews and AI Mode.

Asked if Booking has seen an impact from the use of AI chatbots for travel searches, CFO Ewout Steenbergen said thus far it has not.

“Google clicks continue to hold up quite well. Actually, they’re still growing for accommodations — slightly — still, period over period. We don’t see yet a decline in that,” Steenbergen said.

In the meantime, Booking will try to get more consumers to go directly to its travel websites. At present, the percentage of travelers going direct is in the mid-60s, which was up from the low-60% a year ago, Fogel said.

Booking also spent 25% more on social media channels in the quarter compared to a year ago. “The more channels we can use, the better it is for the company in the future,” Steenbergen said.

In the second quarter, Booking reported net income of $895 million ($27.43 per share), which is 41% lower than $1.52 billion ($44.38 per share) in the same quarter a year earlier.

Adjusted for one-time items, earnings per share was $55.40. Revenue rose 16% to $6.8 billion, up from $5.9 billion year over year.

Analysts were expecting earnings of 50.4 cents per share on revenue of $6.55 billion, according to S&P Global Market Intelligence.

Looking ahead, Booking is expecting revenue growth of 7% to 9% for the third quarter and in the low double-digits for the full year. Adjusted for currency fluctuations Q3 revenue growth is expected at 3% to 5% and in the high single digits for the full year.

Booking expects a 3.5% to 5.5% increase in room nights growth for the third quarter and gross bookings growth of 8% to 10%. For the year, the company expects gross bookings to increase in the low double digits. It did not give an estimate for room nights growth for 2025.

Shares of Booking fell by 1.6% to $87.98 in after-hours trading.

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Why AI Chatbots Are the New ‘Must-Have’ for Online Retailers

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Coupa Adds Tariff Impact Planning to Supply Chain Tool | PYMNTS.com

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The Tariff Impact Planning app, part of the spend management platform’s supply chain solution, is designed to help businesses navigate global trade policy, Coupa said in a Wednesday (Aug. 6) news release.

“A lasting trade war could be a black swan event with seismic impacts to supply chains, the likes of which we haven’t seen since the COVID-19 pandemic,” Dean Bain, Coupa senior vice president and general manager of supply chain, said in the release.

“As we’ve seen before, supply chains are extremely fragile, and the potential for severe disruptions create dramatic downstream business challenges for each of our customers.”

The release notes that more than half of CEOs say trade wars are the top geopolitical risk. To ease those concerns, Coupa says it’s designed the tool to let companies design supply chains that assess “current networks, future implications, and alternate strategies” to balance tariff reduction and operational efficiency, and safeguard their bottom lines.

As PYMNTS wrote Wednesday, tariff levels may fluctuate, but a lack of “visibility into future policy has become a binding constraint on strategic planning.”

Data from PYMNTS Intelligence’s June 2025 edition of The 2025 Certainty Project, “Tariff Uncertainty Craters Confidence to Zero at Exposed Consumer Goods Companies,” shows an eye-opening number: not one chief financial officer — zero percent — in the exposed goods sector had any confidence in their company’s ability to navigate the current tariff environment.

The report points to an increasing imbalance between operational execution and strategic development. Rapid shifts in tariffs — sometimes implemented on short notice or as part of wider diplomatic disputes — can hinder the planning cycles that mid-sized firms rely on for capital budgeting and contract negotiation.

More than half of all finance chiefs across industries said they have delayed or canceled capital investments because of tariff policy volatility. The figure was even higher — 63% — among consumer goods firms with large levels of import exposure. These delays affect initiatives ranging from expansion into new markets to supply chain digitization and product innovation.

The report found that a growing number of CFOs are implementing software systems that support scenario planning and tariff exposure modeling. These tools aim to help firms assess how cost structures may shift under various policy outcomes — and to tweak their sourcing, pricing and inventory strategies accordingly.

“At the same time, companies themselves are rethinking what resilience means,” PYMNTS wrote. “Increasingly, strategic agility is replacing efficiency as the core operational objective — a shift that may ultimately make mid-market firms more robust, but also more conservative.”

For all PYMNTS B2B coverage, subscribe to the daily B2B Newsletter.

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AWS Offers OpenAI’s Models on Its Platform for the First Time | PYMNTS.com

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For the first time, OpenAI’s artificial intelligence models are available on a cloud computing platform outside of Microsoft, its largest investor to date.

AWS, in competition with Microsoft Azure for cloud market share, announced in a Tuesday (Aug. 5) press release that it will offer OpenAI’s two new open-weight models on its Bedrock platform.

OpenAI is considered the marquee brand in AI, but its models have only been available in the cloud on Microsoft Azure. All of OpenAI’s proprietary AI models are contractually exclusive to Microsoft, its early and largest investor.

OpenAI released its gpt-oss models in 120 billion and 20 billion parameters Tuesday. These open-weight models are available to anyone, including AWS. OpenAI has not had an open model since GPT-2 in 2019.

AWS’ celebratory tone at getting access to OpenAI models was apparent in the Tuesday blog post of its chief evangelist, Danilo Poccia.

“I am happy to announce the availability of two new OpenAI models with open weights” are now available on two of AWS’ platforms, he wrote in the post.

AWS created a landing page image featuring their two logos side by side, usually reserved for partners jointly announcing an alliance.

While anyone can access all of OpenAI’s models directly through its API rather than going through Microsoft Azure or AWS, enterprises need the robust compliance, security and expertise that hyperscalers provide.

However, OpenAI’s open-weight models are not truly open source in the sense that users cannot access the code and see what dataset was used to assess it for bias and other harms. OpenAI offered them under the Apache 2.0 license that lets anyone use, modify and distribute the models if there is proper attribution and a built-in grant of patent rights.

“OpenAI’s open-weight models may not represent the ‘leading-edge’ models” with capabilities “more similar” to a lightweight version of the flagship GPT-4 model, but they “do fit well with Amazon’s cost savings strategy,” wrote BofA analyst Justin Post in a research note shared with PYMNTS.

AWS said in its Tuesday blog post that OpenAI’s larger open-weight model gives enterprises 10 times more value for the price versus a comparable Gemini model, 18 times more than DeepSeek R1, and seven times over OpenAI’s o4 model. (Gemini and OpenAI o4-mini are proprietary; DeepSeek is open source.)

Poccia said in his blog post that the models “excel at coding, scientific analysis and mathematical reasoning, with performance comparable to leading alternatives.” The models also work with external tools and can be used in an “agentic workflow.”

AWS, a subsidiary of Amazon, already offers open models such as Meta’s Llama, DeepSeek and Mistral. It also offers Claude from Anthropic, in which Amazon has invested $8 billion. Claude, a main rival of OpenAI’s AI models, was not mentioned in the AWS press release.

“We see the addition of OpenAI to the AWS platform, while far from a comprehensive deal, as a positive initial step in the relationship, suggesting the companies are interested in working together,” Post said.

For all PYMNTS AI coverage, subscribe to the daily AI Newsletter.

Read more:

OpenAI Targets $500 Billion Valuation in Share Sale

Anthropic Unveils Claude Opus 4.1 in Dueling Releases With OpenAI

Anthropic Yanks OpenAI’s Access to Claude Model

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New Data Shows Women Decide When and How to Cut Back | PYMNTS.com

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When it comes to escaping the paycheck-to-paycheck grind, men are more likely than women to think they can simply tighten their belts.

However, women, who are responsible for managing daily expenses, have a better sense of what can and can’t be cut when it comes to improving the monthly cash flow.

A PYMNTS Intelligence “Paycheck-to-Paycheck” analysis of 1,475 U.S. consumers found that the gender gap is wide enough to drive a budget spreadsheet through. Asked whether they could stop living paycheck to paycheck if their earnings stayed flat but their spending changed, nearly 1 in 3 men said “absolutely.” Fewer than 1 in 5 women said the same.

The split persisted even after leveling the family expense playing field. Married men maintained their conviction in the money makeover, and dads with kids under 18 were no less bullish than bachelors.

However, optimism must often crash up against reality, especially in an environment where inflation is stubborn and price increases are fueled by tariffs. The data showed that more than two-thirds of consumers live paycheck to paycheck, so finding some way to improve the ebb and flow of cash flow is paramount.

Women often quarterback day-to-day household finances and caregiving budgets, so they see the hard limits on discretionary cuts. Men, by contrast, may underestimate fixed costs.

PYMNTS Intelligence researchers drilled down into two statistically subsamples: 804 married respondents and 541 parents with children under 18. In each sample, participants answered the same core question: “If your income stayed the same, could you stop living paycheck to paycheck by changing how you spend?” Response options were a simple “Yes” or “No,” enabling a clean measurement of financial self-assessment.

Key Data Highlights:

  • Overall Consumers Living Paycheck to Paycheck: Twenty-eight percent of men said they could break the cycle through spending changes alone, compared with 19% of women — an optimism gap of nine percentage points.
  • Married Consumers: Thirty-six percent of husbands said belt-tightening would do the trick, versus 21% of wives — showing that shared mortgages and grocery bills don’t do much to erase women’s views that cash flow pressures persist.
  • Parents With Children Under 18: Thirty-six percent of fathers living paycheck to paycheck were sure that spending tweaks would suffice, but only 23% of mothers agreed, underscoring that caretaking costs — tied to everything from school to recreation — weighed more heavily on women’s calculations.

The disparity is not merely about who shoulders more fixed expenses. Instead, respondents’ commentary suggested a behavioral explanation. Women more often manage family budgets and caregiving outlays, giving them a clearer view of non-negotiable costs. Men, who are less likely to run the household balance sheet, may assume more wiggle room than actually exists.

For banks, FinTechs and payments players, there’s a key takeaway and an opportunity to work with their customers to shore up the status of the household finances. Financial wellness tools, including budgeting apps, must account for gendered perceptions, not just gendered pay gaps, to improve cash flow and financial security.

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