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Booking Holdings Leans Into AI as US Consumers Slow Travel Spending | PYMNTS.com

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Booking Holdings said Tuesday (July 29) that U.S. consumers reined in their travel spending in the second quarter, while their Asian and European counterparts picked up the slack.

The parent of Booking.com, Priceline, Agoda, Kayak, and OpenTable said the U.S. was its slowest-growing region, up by low single digits in the quarter. Americans were booking shorter and cheaper hotel stays.

But U.S. performance was offset by growth in the high single digits for Europe, low double digits for Asia, and high single digits for the rest of the world.

The result was an 8% increase in the number of room nights booked to 309 million in the quarter from a year ago. Gross bookings — the total value of hotels, rental cars and airfares — were $46.7 billion, up 13%.

“Asia remains central to our long-term strategy. Its size and economic momentum make it an attractive travel market, and our strong position there allows us to benefit from that growth,” Booking CEO Glenn Fogel said during an earnings call with analysts.

“We expect industry growth in the region to be in the high single digits over the medium term, the fastest among our major markets.”

Fogel said the company deployed a “two-brand” strategy in Asia — referring to Agoda.com and Booking.com — along with localizing the user experience, expanding flights and attractions, tailoring payment methods and ensuring travelers engage with the platform in their own language.

Booking also said that connected trips, in which consumers book more than one type of travel, were up 30% year over year. Other strategies include increasing its alternative accommodations offerings, raising the direct and mobile app mix of bookings, expanding its Genius loyalty program and growing its rental car and flight bookings business.

Fogel also said the company is going full bore into deploying generative and agentic artificial intelligence (AI) across its many brands. He cited the following AI initiatives already underway:

  • Priceline’s AI assistant Penny now has expanded voice capabilities that led to higher engagement rates.
  • Kayak.ai, the test lab for AI at Kayak, is working on improving products to be more personalized and conversational.
  • OpenTable rolled out “Concierge,” an AI assistant to help diners research and soon book reservations.
  • Agoda’s agentic tools enable auto-summarization of cases.
  • Voice-enabled AI agents in customer service have improved resolution times and raised customer satisfaction scores.
  • Gen AI also has reduced the number of calls human agents have had to handle in customer service across its brands.

Read more: Search Marketing Loses Ground as AI Reshapes Consumer Discovery

AI Impact on Travel Searches

Fogel wants to develop an AI version of a human travel agent, one that knows the traveler deeply based on data Booking has about the person. He envisions travelers talking to an AI, which will present what they likely will want in lodging, airfare and rental car all in one spot.

As for making sure its brands surface in searches using AI chatbots, which is a rising trend, Fogel said the company is working with OpenAI, Microsoft, Amazon and others on agentic developments.

“This enables us to stay at the forefront of this rapidly developing field, and we believe will expand our potential sources of new customers in the future,” Fogel said. “Search patterns and travel discovery methods evolve, particularly at the inspiration stage of the travel funnel.”

There has been concern that company brands will have a tougher time getting in front of consumers as Google Search website links give way to summarized answers from AI chatbots like ChatGPT. In addition, Google Search itself offers an AI chatbot in AI Overviews and AI Mode.

Asked if Booking has seen an impact from the use of AI chatbots for travel searches, CFO Ewout Steenbergen said thus far it has not.

“Google clicks continue to hold up quite well. Actually, they’re still growing for accommodations — slightly — still, period over period. We don’t see yet a decline in that,” Steenbergen said.

In the meantime, Booking will try to get more consumers to go directly to its travel websites. At present, the percentage of travelers going direct is in the mid-60s, which was up from the low-60% a year ago, Fogel said.

Booking also spent 25% more on social media channels in the quarter compared to a year ago. “The more channels we can use, the better it is for the company in the future,” Steenbergen said.

In the second quarter, Booking reported net income of $895 million ($27.43 per share), which is 41% lower than $1.52 billion ($44.38 per share) in the same quarter a year earlier.

Adjusted for one-time items, earnings per share was $55.40. Revenue rose 16% to $6.8 billion, up from $5.9 billion year over year.

Analysts were expecting earnings of 50.4 cents per share on revenue of $6.55 billion, according to S&P Global Market Intelligence.

Looking ahead, Booking is expecting revenue growth of 7% to 9% for the third quarter and in the low double-digits for the full year. Adjusted for currency fluctuations Q3 revenue growth is expected at 3% to 5% and in the high single digits for the full year.

Booking expects a 3.5% to 5.5% increase in room nights growth for the third quarter and gross bookings growth of 8% to 10%. For the year, the company expects gross bookings to increase in the low double digits. It did not give an estimate for room nights growth for 2025.

Shares of Booking fell by 1.6% to $87.98 in after-hours trading.

Read more:

When Chatbots Replace Search Bars, Who Wins at Checkout?

New Data Shows Gen Z Turning to AI Chatbots for Search

Why AI Chatbots Are the New ‘Must-Have’ for Online Retailers

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Speed Raises $8 Million to Expand Bitcoin and Stablecoin Payment Solutions | PYMNTS.com

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The company will use the new funding to build capacity, expand to new regions, develop more merchant tools, enable cross-border and creator payouts, and maintain reliability and compliance, it said in a Tuesday (Dec. 16) blog post.

Speed’s offerings include a global payment layer called Speed Merchant that is designed for merchants, platforms and payment systems and enables them to accept both Bitcoin and stablecoins, according to the post.

The company also offers a Lightning wallet called Speed Wallet that serves individuals and businesses and enables Bitcoin and stablecoin transfers, supports global payouts, offers local on- and off-ramps, and powers USDT transactions, the post said.

“We’ve always believed that Bitcoin and stablecoins can power everyday payments,” Speed CEO Niraj Patel said in the post. “That requires real infrastructure—fast, compliant and scalable. This investment validates that belief and accelerates our mission.”

Speed co-founder Jayneel Patel said in the post that the company aims to “solve real problems with technology.”

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“Speed started as a merchant solution and has grown into a global payment network,” Jayneel Patel said, adding the company is “ready to take the next leap.”

Stablecoin issuer Tether and venture fund ego death capital co-led the funding round, per the post.

Tether said in a Tuesday press release that its investment supports its strategy to support Bitcoin-aligned financial infrastructure and expand the utility of its USDT stablecoin in real-world payment environments.

“We support teams building practical infrastructure that reduces friction in payments and expands access to reliable settlement rails,” Tether CEO Paolo Ardoino said in the release.

Tether’s USDT stablecoin is the most traded cryptocurrency by volume around the world.

Adam Gebner, associate at ego death capital, said in a Tuesday blog post that Speed processed over $1.5 billion in payment volume over the past 12 months and serves more than 1.2 million users.

“By bridging Lightning and stablecoins in a single, compliant platform, Speed is positioning itself as foundational infrastructure for the Bitcoin and stablecoin economy, serving merchants, platforms and users across both developed and emerging markets,” Gebner said in the post.

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Databricks Targets $134 Billion Valuation in New Funding Round | PYMNTS.com

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Data analytics/artificial intelligence (AI) firm Databricks is reportedly raising $4 billion in a new funding round.

This Series L round would value the company at $134 billion, up 34% from its last session of funding during the summer, the Wall Street Journal (WSJ) reported Tuesday (Dec. 16).

Ali Ghodsi, Databricks’ co-founder and CEO, told the WSJ the company plans to use the new funding to invest in its core data-analytics products and AI software, while also letting its workers engage in secondary share sales.

The company, among the most valuable private firms in Silicon Valley, also plans to hire around 600 fresh college graduates in 2026, the CEO added, in addition to adding thousands of new jobs worldwide in Asia, Latin America and Europe. It also plans to hire AI researchers, who are typically paid top salaries, the WSJ added.

The report noted that Databricks has benefited from the AI boom, which relies partially on private corporate data to customize AI models. Databricks told the WSJ that its data-warehousing product, which can serve as an underlying data platform for AI services, surpassed a $1 billion revenue run rate at the end of October.

This year has seen Databricks ink deals with OpenAI and Anthropic to help sell AI services to business customers. Each of these partnerships are designed to push clients to develop AI agents, or independent bots that can carry out tasks on behalf of humans.

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The company’s new funding round comes three months after Databricks’ Series K round, which valued it more than $100 billion, up from $62 billion at the start of the year.

In other AI news, PYMNTS wrote earlier this week about The General Intelligence Company of New York, a start up developing agent-based systems designed to take over large portions of company operations.

“The company’s name deliberately evokes Gilded Age ambition, and founder Andrew Pignanelli told PYMNTS that the reference was intentional,” that report said. “He said he views AI as foundational infrastructure for the next era of company-building, much as railroads and industrial capital reshaped the United States economy more than a century ago.”

The company started by working backward from “the one-person billion-dollar business,” as Pignanelli termed it.

“We started at the end, the actual one-person billion-dollar company, and worked our way back and we were like, ‘What can we do today?’” he said.

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Apple App Store Fees Face Pressure From EU Developers | PYMNTS.com

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A collection of app developers and consumer groups want Europe to enforce laws against Apple.

The Coalition of App Fairness (CAF) on Monday (Dec. 15) issued an open letter to the European Commission (EC) accusing the tech giant of “persistent” non-compliance with Europe’s Digital Markets Act (DMA).

The letter follows findings from the EC that Apple had violated the DMA by keeping developers from directing users to alternative payment methods, fining the tech giant $588 million.

Apple in turn revised its terms for its app store to impose fees that ranged from from 13% for smaller businesses to up to 20% for App Store purchases. However, the CAF says Apple has not addressed what it calls a core issue: the company’s fees are preventing fair competition.

“The law says that gatekeepers like Apple must allow developers to offer and conduct transactions outside of the App Store free of charge,” the letter said. “However, Apple is now charging developers commission, fees of up to 20% for such transactions. This is a blatant disregard for the law with the potential to vanquish years of meaningful work by the Commission.”

The CAF also notes that Apple plans to introduce new terms and conditions for the App Store next month, and says it suspects the new terms will include fees that violate the DMA.

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“Apple cannot be permitted to exploit its gatekeeper position by holding the entire industry hostage,” the letter added.

PYMNTS has contacted Apple for comment but has not yet gotten a reply. The company had in September called on the commission to rethink the DMA, which was created to prevent market abuse by tech giants doing business in Europe.

“Over that time, it’s become clear that the DMA is leading to a worse experience for Apple users in the EU,” Apple wrote in a blog post. “It’s exposing them to new risks, and disrupting the simple, seamless way their Apple products work together. And as new technologies come out, our European users’ Apple products will only fall further behind.”

In its blog post, Apple argued the DMA requirements for allowing other app marketplaces and alternative payment systems don’t take into account the privacy and security standards of the App Store, putting customers at risk for being overcharged or scammed.

“The DMA also lets other companies request access to user data and core technologies of Apple products,” the company wrote. “Apple is required to meet almost every request, even if they create serious risks for our users.”

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