My classic Sony CRT television won’t power on. My living room is chilly because my Mitsubishi heat pump isn’t putting out enough hot air. I want my Japanese N64 to play US games, too, but I’ve been too busy to pop the hood. What if I had an AI companion to talk me through?
Artificial Intelligence
I couldn’t fix it with iFixit’s AI FixBot
iFixit just released a voice-and-text chatbot to do just that, one that can supposedly help you figure out repairs just by talking to it — FixBot will ask you questions, and you can share images, too. iFixit claims it “thinks out loud with you, the way a master technician would, until the diagnosis clicks into place.”
Having tried it, I would definitely not trust iFixit’s FixBot to guide amateurs like me through a pricey or dangerous repair, and the app needs work, too!
You can chat with it live, and it usually listens well, but there’s so little visual feedback I can’t tell if the AI is busy thinking or completely errored out. I can’t just point my camera and expect the bot to see what needs repair: that requires a distinct photo, and sometimes the photo button failed. I could initially also only upload those photos while talking, not typing, due to a bug with Samsung phones that the company has now fixed. (If you’re curious, iFixit’s attachment button told me it would only accept PDFs.)
Let’s start with the easiest repair, the Nintendo 64, because it illustrates FixBot’s strengths and weaknesses. In this case, iFixit already has a specific guide to region-unlocking the N64, and I just wanted a confidence boost on how to open and close the console. I started chatting with text, and basically just got a readout of iFixit’s existing guide: pop out the memory Expansion Pak (or jumper), and remove six GameBit screws.
Activating FixBot’s voice mode, I found it kind of nice to just talk to my phone, getting reassuring voice prompts like, “You’re halfway there—you’ve got three more screws to remove from the bottom before the top cover can come off. Keep it up!”
What wasn’t so reassuring: the sudden clatter when the N64’s two front feet popped out and hit the ground. Even though iFixit’s written guide says to remove them before flipping the console and removing the top lid, FixBot didn’t offer the same warning. iFixit CEO Kyle Wiens tells me it won’t always be that way: In a few months, he says, the FixBot voice mode will display iFixit’s full guides and let you page through them by voice, instead of emphasizing spoken direction.
How much should I tighten the screws when reassembling? “There’s no specific torque value; just tighten the screws until they’re snug, and you feel resistance. Don’t overtighten to avoid stripping the plastic threads,” FixBot told me when I asked, and that sounds like good advice.
But when it was time to close up the N64 again, it didn’t close right, and FixBot barked up the wrong tree for a while. It suggested I make sure the new adapter was fully seated (it was), and that the N64’s feet hadn’t somehow gotten sandwiched inside. Before I could protest or show a photo of the problem, the app informed me that I only had 15 minutes of free FixBot Voice per day and that my time had expired. (Wiens tells me he’ll raise the limits immediately, at least until his $4.99-a-month paid plan arrives. )
After discussing with The Verge, Wiens says: “We’re going to add an Alpha label to voice mode. It is an early feature and we should have labeled it that way in our announcement.” The label is live as of Wednesday afternoon.
Photo by Sean Hollister / The Verge
Texting with the bot instead, it suggested that the N64’s power or reset buttons or their springs might have fallen out of place or shifted out of their track (they hadn’t). I quickly found the actual reason, but it took one more back-and-forth before FixBot finally suggested what even Google Gemini told me the very first time I asked: you need to line up the plastic power button’s guide with the power switch on the motherboard while you lower the lid.
That was an easy repair where iFixit already has a guide. What about a more difficult and dangerous one? I recently lucked out in inheriting one of the most sought-after classic gaming TVs, a Sony PVM, from a local retro gaming club. When I brought it home, I found it wouldn’t power on unless I nudged the power cord. What did FixBot have to say about that?
Photo by Sean Hollister / The Verge
At first, FixBot seemed to be asking the right questions and giving the right warnings. “CRT monitors have specific hazards, so before opening it, we need the exact model number, which is usually found on a sticker on the back. While you check for that, can you tell me if the power light is completely off, or if it’s blinking?” it asked. “We need to be very careful here,” it explained later.
But then, it suggested that I should “discharge the anode before opening the case,” which is impossible because the anode is inside the case. It also suggested I should poke my discharge tool “under the edge of the rubber anode cap,” a bad idea for an amateur partly because that procedure is dangerous and partly because this style of PVM glues the caps in place. You can easily break them, CRT Database founder Andy King tells me; it’s better to unplug these monitors and let them self-discharge for a long time instead.
To be fair, I had a second conversation with FixBot after the company uploaded the TV’s factory service manual for me, and that time it suggested self-discharge. “Because this is a high-voltage device, please ensure the monitor is unplugged and has been sitting for a while before opening the case,” it wrote, warning that CRTs can carry a lethal amount of charge.
But after that, the FixBot suggested that I should remove the TV’s main circuit board and reflow the solder joints to the TV’s power circuitry — even though the main board on this unit does not contain that power circuitry, and even though the reason my screen isn’t powering on is because the power cord itself is broken.
FixBot didn’t even ask me to check the power cord until I suggested the cord was problematic; it assumed I should jump straight to disassembling huge chunks of the TV to pull the wrong circuit board out. Even after I agreed to replace the cord, its “Recommended Action” was to find the board, inspect the solder joints for the power connector, and re-melt the solder in hopes of making them more secure.
“I thought you wanted me to replace the cord,” I asked. FixBot’s reply: “It sounds like the cord might be part of the issue, but those cracked solder joints are often the root cause.” The bot suggested I might as well resolder perfectly good solder joints while I was in there, since I’d already opened the TV up.
While that may sound like a rough experience, I did get something out of it: I’d never heard of adhesive-lined heat shrink before, and I ordered some to help me repair the TV’s cord. FixBot also helped me with my Mitsubishi heat pump, in that it reminded me I really need to clean its filters more often. It provided a long list of ideas including that one.
But so did other chatbots, ones that aren’t cosplaying as a repair expert, when I asked them the same question. Before I told FixBot that cleaning the filters had seemingly restored my heat, I followed its other advice instead: I provided the exact model name of my heat pump and truthfully told it that the heat pump’s main status light was green.
FixBot leapt down a rabbit hole of potential problems before concluding that I should call an HVAC technician instead because the issue “has moved beyond user-serviceable parts,” without ever checking if I’d actually cleaned my filters.
When I ask iFixit’s CEO about the rough experience, and whether FixBot should really let users think they can repair dangerous TVs while keeping HVAC off-limits, he explains that LLMs can only parse what they see. In this case, they probably saw a TV factory service manual written for skilled technicians who would’ve already diagnosed something as simple as a broken power cord, and an HVAC manual that probably suggested calling a technician. In each case, the LLM roleplayed accordingly.
“When we write troubleshooting procedures on iFixit, we start with the power cable and work all the way through,” says Wiens. “But we are not writing service manuals for CRTs,” he says, adding later that “I don’t know if it’s reasonable for us to expect that for 30-year-old legacy technology.”
I agree, but then why let me attempt that repair? Should it really rely on roleplay when iFixit’s guides aren’t available? We spend a while debating without seeing eye to eye. “The broad goal is you want this to be able to fix everything out there,” he says, suggesting that FixBot is the solution. But: “I think that we have a responsibility to do better with FixBot on certain dangerous technologies like CRTs and microwaves.”
I appreciate iFixit’s right-to-repair efforts, its guides, and its quality tools, but the FixBot doesn’t feel like one of them just yet. I hope it works better for you! Wiens says FixBot has already assisted on 15,000 successful repairs in beta, and that he plans to keep making it better.
After our conversation, Wiens began by adding a general warning to FixBot’s voice mode: “Warning! Voice Mode is an alpha feature. We think it’s cool, but it’s experimental. We’d love to hear your feedback!”
Update, December 10th: iFixit’s CEO Kyle Wiens reached out to note the company will add an “alpha” label to FixBot’s voice mode by the end of the day, and that label is now live. He also offered clarification on how a future version will let you page through iFixit’s guides.
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Artificial Intelligence
Ronnie Sheth, CEO, SENEN Group: Why now is the time for enterprise AI to ‘get practical'
Before you set sail on your AI journey, always check the state of your data – because if there is one thing likely to sink your ship, it is data quality.
Gartner estimates that poor data quality costs organisations an average of $12.9 million each year in wasted resources and lost opportunities. That’s the bad news. The good news is that organisations are increasingly understanding the importance of their data quality – and less likely to fall into this trap.
That’s the view of Ronnie Sheth, CEO of AI strategy, execution and governance firm SENEN Group. The company focuses on data and AI advisory, operationalisation and literacy, and Sheth notes she has been in the data and AI space ‘ever since [she] was a corporate baby’, so there is plenty of real-world experience behind the viewpoint. There is also plenty of success; Sheth notes that her company has a 99.99% client repeat rate.
“If I were to be very practical, the one thing I’ve noticed is companies jump into adopting AI before they’re ready,” says Sheth. Companies, she notes, will have an executive direction insisting they adopt AI, but without a blueprint or roadmap to accompany it. The result may be impressive user numbers, but with no measurable outcome to back anything up.
Even as recently as 2024, Sheth saw many organisations struggling because their data was ‘nowhere where it needed to be.’ “Not even close,” she adds. Now, the conversation has turned more practical and strategic. Companies are realising this, and coming to SENEN Group initially to get help with their data, rather than wanting to adopt AI immediately.
“When companies like that come to us, the first course of order is really fixing their data,” says Sheth. “The next course of order is getting to their AI model. They are building a strong foundation for any AI initiative that comes after that.
“Once they fix their data, they can build as many AI models as they want, and they can have as many AI solutions as they want, and they will get accurate outputs because now they have a strong foundation,” Sheth adds.
With breadth and depth in expertise, SENEN Group allows organisations to right their course. Sheth notes the example of one customer who came to them wanting a data governance initiative. Ultimately, it was the data strategy which was needed – the why and how, the outcomes of what they were trying to do with their data – before adding in governance and providing a roadmap for an operating model. “They’ve moved from raw data to descriptive analytics, moving into predictive analytics, and now we’re actually setting up an AI strategy for them,” says Sheth.
It is this attitude and requirement for practical initiatives which will be the cornerstone of Sheth’s discussion at AI & Big Data Expo Global in London this week. “Now would be the time to get practical with AI, especially enterprise AI adoption, and not think about ‘look, we’re going to innovate, we’re going to do pilots, we’re going to experiment,’” says Sheth. “Now is not the time to do that. Now is the time to get practical, to get AI to value. This is the year to do that in the enterprise.”
Watch the full video conversation with Ronnie Sheth below:
Greg Holmes, Field CTO for EMEA at Apptio, an IBM company, argues that successfully scaling intelligent automation requires financial rigour.
The “build it and they will come” model of technology adoption often leaves a hole in the budget when applied to automation. Executives frequently find that successful pilot programmes do not translate into sustainable enterprise-wide deployments because initial financial modelling ignored the realities of production scaling.
“When we integrate FinOps capabilities with automation, we’re looking at a change from being very reactive on cost management to being very proactive around value engineering,” says Holmes.
This shifts the assessment criteria for technical leaders. Rather than waiting “months or years to assess whether things are getting value,” engineering teams can track resource consumption – such as cost per transaction or API call – “straight from the beginning.”
The unit economics of scaling intelligent automation
Innovation projects face a high mortality rate. Holmes notes that around 80 percent of new innovation projects fail, often because financial opacity during the pilot phase masks future liabilities.
“If a pilot demonstrates that automating a process saves, say, 100 hours a month, leadership thinks that’s really successful,” says Holmes. “But what it fails to track is that the pilot sometimes is running on over-provisioned infrastructure, so it looks like it performs really well. But you wouldn’t over-provision to that degree during a real production rollout.”
Moving that workload to production changes the calculus. The requirements for compute, storage, and data transfer increase. “API calls can multiply, exceptions and edge cases appear at volume that might have been out of scope for the pilot phase, and then support overheads just grow as well,” he adds.
To prevent this, organisations must track the marginal cost at scale. This involves monitoring unit economics, such as the cost per customer served or cost per transaction. If the cost per customer increases as the customer base grows, the business model is flawed.
Conversely, effective scaling should see these unit costs decrease. Holmes cites a case study from Liberty Mutual where the insurer was able to find around $2.5 million of savings by bringing in consumption metrics and “not just looking at labour hours that they were saving.”
However, financial accountability cannot sit solely with the finance department. Holmes advocates for putting governance “back in the hands of the developers into their development tools and workloads.”
Integration with infrastructure-as-code tools like HashiCorp Terraform and GitHub allows organisations to enforce policies during deployment. Teams can spin up resources programmatically with immediate cost estimates.
“Rather than deploying things and then fixing them up, which gets into the whole whack-a-mole kind of problem,” Holmes explains, companies can verify they are “deploying the right things at the right time.”
When scaling intelligent automation, tension often simmers between the CFO, who focuses on return on investment, and the Head of Automation, who tracks operational metrics like hours saved.
“This translation challenge is precisely what TBM (Technology Business Management) and Apptio are designed to solve,” says Holmes. “It’s having a common language between technology and finance and with the business.”
The TBM taxonomy provides a standardised framework to reconcile these views. It maps technical resources (such as compute, storage, and labour) into IT towers and further up to business capabilities. This structure translates technical inputs into business outputs.
“I don’t necessarily know what goes into all the IT layers underneath it,” Holmes says, describing the business user’s perspective. “But because we’ve got this taxonomy, I can get a detailed bill that tells me about my service consumption and precisely which costs are driving it to be more expensive as I consume more.”
Addressing legacy debt and budgeting for the long-term
Organisations burdened by legacy ERP systems face a binary choice: automation as a patch, or as a bridge to modernisation. Holmes warns that if a company is “just trying to mask inefficient processes and not redesign them,” they are merely “building up more technical debt.”
A total cost of ownership (TCO) approach helps determine the correct strategy. The Commonwealth Bank of Australia utilised a TCO model across 2,000 different applications – of various maturity stages – to assess their full lifecycle costs. This analysis included hidden costs such as infrastructure, labour, and the engineering time required to keep automation running.
“Just because of something’s legacy doesn’t mean you have to retire it,” says Holmes. “Some of those legacy systems are worth maintaining just because the value is so good.”
In other cases, calculating the cost of the automation wrappers required to keep an old system functional reveals a different reality. “Sometimes when you add up the TCO approach, and you’re including all these automation layers around it, you suddenly realise, the real cost of keeping that old system alive is not just the old system, it’s those extra layers,” Holmes argues.
Avoiding sticker shock requires a budgeting strategy that balances variable costs with long-term commitments. While variable costs (OPEX) offer flexibility, they can fluctuate wildly based on demand and engineering efficiency.
Holmes advises that longer-term visibility enables better investment decisions. Committing to specific technologies or platforms over a multi-year horizon allows organisations to negotiate economies of scale and standardise architecture.
“Because you’ve made those longer term commitments and you’ve standardised on different platforms and things like that, it makes it easier to build the right thing out for the long term,” Holmes says.
Combining tight management of variable costs with strategic commitments supports enterprises in scaling intelligent automation without the volatility that often derails transformation.
IBM is a key sponsor of this year’s Intelligent Automation Conference Global in London on 4-5 February 2026. Greg Holmes and other experts will be sharing their insights during the event. Be sure to check out the day one panel session, Scaling Intelligent Automation Successfully: Frameworks, Risks, and Real-World Lessons, to hear more from Holmes and swing by IBM’s booth at stand #362.
See also: Klarna backs Google UCP to power AI agent payments
Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events including the Cyber Security & Cloud Expo. Click here for more information.
AI News is powered by TechForge Media. Explore other upcoming enterprise technology events and webinars here.
FedEx is using AI to change how package tracking and returns work for large enterprise shippers. For companies moving high volumes of goods, tracking no longer ends when a package leaves the warehouse. Customers expect real-time updates, flexible delivery options, and returns that do not turn into support tickets or delays.
That pressure is pushing logistics firms to rethink how tracking and returns operate at scale, especially across complex supply chains.
This is where artificial intelligence is starting to move from pilot projects into daily operations.
FedEx plans to roll out AI-powered tracking and returns tools designed for enterprise shippers, according to a report by PYMNTS. The tools are aimed at automating routine customer service tasks, improving visibility into shipments, and reducing friction when packages need to be rerouted or sent back.
Rather than focusing on consumer-facing chatbots, the effort centres on operational workflows that sit behind the scenes. These are the systems enterprise customers rely on to manage exceptions, returns, and delivery changes without manual intervention.
How FedEx is applying AI to package tracking
Traditional tracking systems tell customers where a package is and when it might arrive. AI-powered tracking takes a step further by utilising historical delivery data, traffic patterns, weather conditions, and network constraints to flag potential delays before they happen.
According to the PYMNTS report, FedEx’s AI tools are designed to help enterprise shippers anticipate issues earlier in the delivery process. Instead of reacting to missed delivery windows, shippers may be able to reroute packages or notify customers ahead of time.
For businesses that ship thousands of parcels per day, that shift matters. Small improvements in prediction accuracy can reduce support calls, lower refund rates, and improve customer trust, particularly in retail, healthcare, and manufacturing supply chains.
This approach also reflects a broader trend in enterprise software, in which AI is being embedded into existing systems rather than introduced as standalone tools. The goal is not to replace logistics teams, but to minimise the number of manual decisions they need to make.
Returns as an operational problem, not a customer issue
Returns are one of the most expensive parts of logistics. For enterprise shippers, particularly those in e-commerce, returns affect warehouse capacity, inventory planning, and transportation costs.
According to PYMNTS, FedEx’s AI-enabled returns tools aim to automate parts of the returns process, including label generation, routing decisions, and status updates. Companies that use AI to determine the most efficient return path may be able to reduce delays and avoid returning things to the wrong facility.
This is less about convenience and more about operational discipline. Returns that sit idle or move through the wrong channel create cost and uncertainty across the supply chain. AI systems trained on past return patterns can help standardise decisions that were previously handled case by case.
For enterprise customers, this type of automation supports scale. As return volumes fluctuate, especially during peak seasons, systems that adjust automatically reduce the need for temporary staffing or manual overrides.
What FedEx’s AI tracking approach says about enterprise adoption
What stands out in FedEx’s approach is how narrowly focused the AI use case is. There are no broad claims about transformation or reinvention. The emphasis is on reducing friction in processes that already exist.
This mirrors how other large organisations are adopting AI internally. In a separate context, Microsoft described a similar pattern in its article. The company outlined how AI tools were rolled out gradually, with clear limits, governance rules, and feedback loops.
While Microsoft’s case focused on knowledge work and FedEx’s on logistics operations, the underlying lesson is the same. AI adoption tends to work best when applied to specific activities with measurable results rather than broad promises of efficiency.
For logistics firms, those advantages include fewer delivery exceptions, lower return handling costs, and better coordination between shipping partners and enterprise clients.
What this signals for enterprise customers
For end-user companies, FedEx’s move signals that logistics providers are investing in AI as a way to support more complex shipping demands. As supply chains become more distributed, visibility and predictability become harder to maintain without automation.
AI-driven tracking and returns could also change how businesses measure logistics performance. Companies may focus less on delivery speed and more on how quickly issues are recognised and resolved.
That shift could influence procurement decisions, contract structures, and service-level agreements. Enterprise customers may start asking not just where a shipment is, but how well a provider anticipates problems.
FedEx’s plans reflect a quieter phase of enterprise AI adoption. The focus is less on experimentation and more on integration. These systems are not designed to draw attention but to reduce noise in operations that customers only notice when something goes wrong.
(Photo by Liam Kevan)
See also: PepsiCo is using AI to rethink how factories are designed and updated
Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events, click here for more information.
AI News is powered by TechForge Media. Explore other upcoming enterprise technology events and webinars here.
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