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Mobile Texts Have Changed How Consumers Make Payments | PYMNTS.com

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The invisible line separating communication from commerce is dissolving. Messaging platforms are no longer merely for social interaction but have become a fertile frontier for payments and deeply integrated customer engagement.

Nick Babinsky, Chief Product Officer of Solutions by Text, a messaging software platform specializing in consumer finance, told PYMNTS that consumers are primed to embrace new ways of getting commerce done.

This evolution is not confined to a specific demographic but is a broad societal trend, driven by the ubiquitous integration of conversational interfaces into daily life. Consumers across all socioeconomic and age brackets are accustomed to interacting with artificial intelligence (AI) platforms such as Alexa and Siri, or simply texting friends, family and colleagues.

No Longer Interested in Portals

“There’s less interest amongst all of us in using a set of credentials to log into a portal, or visiting a branch location or calling in and talking to a call center agent,” he told PYMNTS.

He relayed to PYMNTS that studies have shown that roughly half of Gen Z and millennial consumers have said they’d leave their financial provider in the event they were not able to resolve account level issues via text.

The growing consumer demand for mobile tools is exerting pressure on financial institutions. Solutions by Text, which serves banks, FinTech lenders and business process outsourcing (BPO) agencies, aims to enhance consumer engagement for these entities, fostering compliant conversations that ultimately lead to conversion.

Babinsky elaborated on what constitutes conversion in this context: “Conversion to us can be a few different things. It could mean signing up for an offer, a new loan product, a new account with a provider.”

He added that text-based interactions could be leveraged in resolving a customer complaint or question, or critically, making a payment, signing up for a payment plan or enabling an autopay feature.

Addressing the Challenges

However, the transition to a mobile-first, conversational future is not without its hurdles, primarily centered on trust and security.

The proliferation of fraudulent text messages, often disguised as legitimate requests from authorities or financial institutions, has bred skepticism among consumers and providers alike regarding the safety and security of texting for financial matters.

“Mobile is top of mind for everybody, but it’s not without channel challenge,” Babinsky said to PYMNTS. “We all get those text messages that ask, ‘Did you pay the toll authority? Click here now.” 

To counter this skepticism and build trust, innovations are underway, notably the adoption of Rich Communication Services (RCS). RCS represents the “next frontier” beyond traditional SMS and MMS, a protocol now supported by all major carriers including Verizon, AT&T and T-Mobile as of Q2 2025.

“These messages come with the bank or the FinTech’s logo. They’ve got a check mark verified by Google. There’s no phone number,” Babinsky said. “It just says the name of the business. You may start seeing these messages come from the likes of Walgreens and Wayfair and Verizon. We’re leading the charge for consumer finance to bring these safe, secure messages that are rich and engaging — and address the trust issue.”

Beyond technology, Babinsky stressed the importance of strategic best practices, such as financial institutions sending texts from their primary service numbers and embedding virtual contact cards (vCards) so customers can easily save and recognize the sender. This simple yet practical approach helps customers associate the phone number with the brand, fostering trust and improving engagement.

Submerging Payments

At the core of Solutions by Text’s strategy is the concept of “submerging payments,” an endeavor that stems from Babinsky’s extensive background in embedded payments at Billtrust.

This approach prioritizes making the payment experience so seamless and integral to the customer interaction that the consumer barely perceives it as a separate step.

“It’s less so about how elegant the software is that we can build that facilitates a payment. It’s mostly about, ‘How can we submerge the payments experience?’ so that when a consumer is interacting with the bank or the FinTech so they’re not even thinking about the payment as part of the experience,” Babinsky said. Uber stands out as a prime example.

The practical application of mobile-first strategies, particularly through text reminders, has yielded significant results, challenging traditional assumptions about consumer behavior.

Babinsky highlighted a startling statistic: “When introducing payment reminders over text to your consumer base, you’ll find that 40-50% of online portal payments are now occurring through a mobile device,” he said.

The shift resulted in dramatically improved days sales outstanding (DSO), better customer satisfaction scores and a rapid increase in the proportion of one-time payments converting to automatic or recurring payments.

In a competitive environment marked by rising interest rates and persistent pressure from FinTechs, conversational commerce offers a critical means for banks to differentiate themselves.

“What we’re hearing for bank executives is, ‘What can we do to break through the noise?’” Babinsky said, emphasizing that offering conversational options for payments, account opening, question resolution and mobile wallets is, in his opinion, “critical.”

Solutions by Text’s customers have grown by embracing mobile messaging.

“Most of our customers doubled their [message] volume in the first six months of working with us,” he said, attributing this success to the effectiveness of mobile messaging in achieving business goals and eliciting strong customer responses.

“We believe that real-time, compliant conversations lead to conversions, and that’s what Solutions by Text is all about,” he told PYMNTS.

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Fintech

Speed Raises $8 Million to Expand Bitcoin and Stablecoin Payment Solutions | PYMNTS.com

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The company will use the new funding to build capacity, expand to new regions, develop more merchant tools, enable cross-border and creator payouts, and maintain reliability and compliance, it said in a Tuesday (Dec. 16) blog post.

Speed’s offerings include a global payment layer called Speed Merchant that is designed for merchants, platforms and payment systems and enables them to accept both Bitcoin and stablecoins, according to the post.

The company also offers a Lightning wallet called Speed Wallet that serves individuals and businesses and enables Bitcoin and stablecoin transfers, supports global payouts, offers local on- and off-ramps, and powers USDT transactions, the post said.

“We’ve always believed that Bitcoin and stablecoins can power everyday payments,” Speed CEO Niraj Patel said in the post. “That requires real infrastructure—fast, compliant and scalable. This investment validates that belief and accelerates our mission.”

Speed co-founder Jayneel Patel said in the post that the company aims to “solve real problems with technology.”

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“Speed started as a merchant solution and has grown into a global payment network,” Jayneel Patel said, adding the company is “ready to take the next leap.”

Stablecoin issuer Tether and venture fund ego death capital co-led the funding round, per the post.

Tether said in a Tuesday press release that its investment supports its strategy to support Bitcoin-aligned financial infrastructure and expand the utility of its USDT stablecoin in real-world payment environments.

“We support teams building practical infrastructure that reduces friction in payments and expands access to reliable settlement rails,” Tether CEO Paolo Ardoino said in the release.

Tether’s USDT stablecoin is the most traded cryptocurrency by volume around the world.

Adam Gebner, associate at ego death capital, said in a Tuesday blog post that Speed processed over $1.5 billion in payment volume over the past 12 months and serves more than 1.2 million users.

“By bridging Lightning and stablecoins in a single, compliant platform, Speed is positioning itself as foundational infrastructure for the Bitcoin and stablecoin economy, serving merchants, platforms and users across both developed and emerging markets,” Gebner said in the post.

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Databricks Targets $134 Billion Valuation in New Funding Round | PYMNTS.com

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Data analytics/artificial intelligence (AI) firm Databricks is reportedly raising $4 billion in a new funding round.

This Series L round would value the company at $134 billion, up 34% from its last session of funding during the summer, the Wall Street Journal (WSJ) reported Tuesday (Dec. 16).

Ali Ghodsi, Databricks’ co-founder and CEO, told the WSJ the company plans to use the new funding to invest in its core data-analytics products and AI software, while also letting its workers engage in secondary share sales.

The company, among the most valuable private firms in Silicon Valley, also plans to hire around 600 fresh college graduates in 2026, the CEO added, in addition to adding thousands of new jobs worldwide in Asia, Latin America and Europe. It also plans to hire AI researchers, who are typically paid top salaries, the WSJ added.

The report noted that Databricks has benefited from the AI boom, which relies partially on private corporate data to customize AI models. Databricks told the WSJ that its data-warehousing product, which can serve as an underlying data platform for AI services, surpassed a $1 billion revenue run rate at the end of October.

This year has seen Databricks ink deals with OpenAI and Anthropic to help sell AI services to business customers. Each of these partnerships are designed to push clients to develop AI agents, or independent bots that can carry out tasks on behalf of humans.

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The company’s new funding round comes three months after Databricks’ Series K round, which valued it more than $100 billion, up from $62 billion at the start of the year.

In other AI news, PYMNTS wrote earlier this week about The General Intelligence Company of New York, a start up developing agent-based systems designed to take over large portions of company operations.

“The company’s name deliberately evokes Gilded Age ambition, and founder Andrew Pignanelli told PYMNTS that the reference was intentional,” that report said. “He said he views AI as foundational infrastructure for the next era of company-building, much as railroads and industrial capital reshaped the United States economy more than a century ago.”

The company started by working backward from “the one-person billion-dollar business,” as Pignanelli termed it.

“We started at the end, the actual one-person billion-dollar company, and worked our way back and we were like, ‘What can we do today?’” he said.

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Apple App Store Fees Face Pressure From EU Developers | PYMNTS.com

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A collection of app developers and consumer groups want Europe to enforce laws against Apple.

The Coalition of App Fairness (CAF) on Monday (Dec. 15) issued an open letter to the European Commission (EC) accusing the tech giant of “persistent” non-compliance with Europe’s Digital Markets Act (DMA).

The letter follows findings from the EC that Apple had violated the DMA by keeping developers from directing users to alternative payment methods, fining the tech giant $588 million.

Apple in turn revised its terms for its app store to impose fees that ranged from from 13% for smaller businesses to up to 20% for App Store purchases. However, the CAF says Apple has not addressed what it calls a core issue: the company’s fees are preventing fair competition.

“The law says that gatekeepers like Apple must allow developers to offer and conduct transactions outside of the App Store free of charge,” the letter said. “However, Apple is now charging developers commission, fees of up to 20% for such transactions. This is a blatant disregard for the law with the potential to vanquish years of meaningful work by the Commission.”

The CAF also notes that Apple plans to introduce new terms and conditions for the App Store next month, and says it suspects the new terms will include fees that violate the DMA.

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“Apple cannot be permitted to exploit its gatekeeper position by holding the entire industry hostage,” the letter added.

PYMNTS has contacted Apple for comment but has not yet gotten a reply. The company had in September called on the commission to rethink the DMA, which was created to prevent market abuse by tech giants doing business in Europe.

“Over that time, it’s become clear that the DMA is leading to a worse experience for Apple users in the EU,” Apple wrote in a blog post. “It’s exposing them to new risks, and disrupting the simple, seamless way their Apple products work together. And as new technologies come out, our European users’ Apple products will only fall further behind.”

In its blog post, Apple argued the DMA requirements for allowing other app marketplaces and alternative payment systems don’t take into account the privacy and security standards of the App Store, putting customers at risk for being overcharged or scammed.

“The DMA also lets other companies request access to user data and core technologies of Apple products,” the company wrote. “Apple is required to meet almost every request, even if they create serious risks for our users.”

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